Luxury Services Manager (M/F) - Tivoli Avenida Liberdade Lisboa Hotel

NH Hotels Company; Lisboa; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Recognition programmes

Job summary

Minor Hotels Europe & Americas is seeking a Quality & Training Manager in Lisbon to supervise the quality policy, update manuals, and ensure compliance with procedures. You will lead training initiatives and support trainers and interns across hotels.

The role emphasizes developing staff, improving customer service, and maintaining high quality standards in a dynamic hospitality environment.

Qualifications

• Higher studies in hospitality or hotel management or professional hotel training.
• Experience in a quality department is required (3 years).
• Strong interest in developing staff and customer service.

Responsibilities

• Provide training and guidance on quality standards and best practices.
• Oversee online training for all hotel employees.
• Train and support trainers and coordinate student internships.
• Regularly train staff on the Quality System, procedures and standards.
• Respect and enforce the hotel's quality standards.

Skills

Leadership

Team spirit

Organized

Initiative

Listen & dialogue

Communication

Analytical thinking

English proficiency

Education

Hospitality/Hotel Management degree

Job description

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Location: Lisbon, PT Portugal

Department: Management

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will be your mission?

As Quality & Training Manager your are responsible for implementing and animating the company's Quality policy. You will supervise the design and update of quality manuals as well as compliance with procedures.

What will you do?

• Provide training and guidance to employees on possible quality standards, processes and best practices.
• Follow-up of online training for all hotel employees.
• Train and support trainers in the department and coordinate learning provided by interns in the department.
• Regularly train staff on the Quality System set up and standards (procedures, standards, etc.).
• Respect and enforce the hotel's quality standards.

What are we looking for?

• Higher studies in hospitality or hotel management school and/or professional hotel training.
• Professional experience in a quality department of 3 years.
• Genuine interest in supporting the personal and professional development of all hotel employees.
• Develop employee performance by giving them advice.
• Strong interest in improving customer service, monitoring results.
• Ability to analyze and anticipate.
• Ability to listen and dialogue.
• Diplomacy and self-control.
• Leadership.
• Team spirit.
• Organized, methodical.
• Sense of initiative, strength of proposal.
• Good level of English both verbal and written.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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