Receptionist (M/F) - Tivoli Avenida Liberdade Lisboa Hotel

NH Hotels Company; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Home Medical Assistance

Dining room with free access to all员工

Free uniform and access to laundry

Employee discounts

Job summary

Minor Hotels Europe & Americas is seeking a Receptionist (M/F) to welcome guests, manage check-ins/outs, and coordinate with departments to ensure an exceptional stay aligned with the brand values.

You will assist guests with information on local attractions, make reservations, and promote services and promotions while maintaining high service standards in a fast-paced Front Office environment.

Qualifications

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of computer software programs (Microsoft Office, TMS, etc) and Front Office systems.
• Sales oriented.
• Ability to work independently and as a part of a team.

Responsibilities

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.

Skills

Front Office experience

English proficiency

Customer service

Flexibility

Education

Degree in Hotel Management

Tools

Microsoft Office

TMS

Front Office systems

Job description

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Location: Lisbon, PT Portugal

Department: Front Office

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene viver experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will be your mission?

As aReceptionist (M/F), you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.

What are we looking for?

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented.
• Ability to work independently and as a part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Dismissal Day to Celebrate Anniversary Day
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance
• Home Medical Assistance
• Dining room with free access to employees and interns
• Free uniform and access to laundry room for uniform cleaning
• Participation in various internal actions and in social and environmental responsibility projects
• Protocols with local partners - access to discounts for employees

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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