Housekeeping Supervisor (M/F) - Tivoli Coimbra Hotel

Minor Hotels; Coimbra; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Home Medical Assistance

Free uniform

Laundry facilities for staff

Dining room for staff

Job summary

Tivoli Hotels & Resorts in Coimbra, Portugal is seeking a Housekeeping Supervisor to support the Housekeeping Manager in running daily operations, ensuring quality standards and cost control, and supervising the housekeeping team.

The role requires 2-3 years in similar functions in hospitality, a high school diploma, English and local language fluency, and proficiency with Microsoft Office. You will coordinate room and public area cleaning, laundry, and liaise with maintenance and front desk.

Qualifications

• 2-3 years’ experience developing similar functions preferably in a hotel/service industry of similar size and complexity.
• High school diploma or equivalent education.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, etc.).
• People and customer oriented.
• Management and organizational skills.
• Results driven and focus on detail.
• Ability to identify and resolve problems efficiently.
• Ability to work independently and as part of a team.

Responsibilities

• Assist in the planning, scheduling, and organization of the work to ensure proper coverage by the floor staff.
• Support floor staff in the cleaning and preparation of rooms, in case of urgency, incidence or need.
• Supervise common areas (lobby, lounges, hallways, etc.) and hotel rooms prepared and cleaned by floor staff (owned or subcontracted companies).
• Collaborate in the organization of the general cleanings of the hotel as well as communicate to the maintenance department the elements to be fixed.
• Collaborate with the front office department in the allocation of specific rooms based on the particular requirements or characteristics of the guests.
• Assist in the supervision and organization of the guests’ lingerie, proceeding to its cleaning in the hotel, or identifying it to be sent to an external dry cleaner.

Skills

People oriented

Customer service

Management skills

Organizational skills

Problem solving

Fluent English

Local language

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location: Coimbra, PT Portugal

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivre experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will be your mission?

As Housekeeping Supervisor, you will support the Housekeeping Manager in managing and directing the day–to–day of all housekeeping and laundry operation to ensure that product quality standards are meet and that optimum service is provided to hotel guests according to hotel standards and under cost control measures. You will also supervise and coordinate the housekeeping staff.

What will you do?

• Assist in the planning, scheduling, and organization of the work to ensure proper coverage by the floor staff.
• Support floor staff in the cleaning and preparation of rooms, in case of urgency, incidence or need.
• Supervise common areas (lobby, lounges, hallways, etc.) and hotel rooms prepared and cleaned by floor staff (owned or subcontracted companies).
• Collaborate in the organization of the general cleanings of the hotel as well as communicate to the maintenance department the elements to be fixed.
• Collaborate with the front office department in the allocation of specific rooms based on the particular requirements or characteristics of the guests.
• Assist in the supervision and organization of the guests’ lingerie, proceeding to its cleaning in the hotel, or identifying it to be sent to an external dry cleaner.

What are we looking for?

• At least 2-3 years’ experience developing similar functions preferably in a hotel/service industry of similar size and complexity.
• High school diploma or equivalent education.
• Fluency in local language and knowledge of English is highly valuable.
• Working knowledge of various computer software programs (Microsoft Office, etc.).
• People and customer oriented.
• Management and organizational skills.
• Results driven and focus on detail.
• Ability to identify and resolve problems efficiently.
• Ability to work independently and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Dismissal Day to Celebrate Anniversary Day
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance
• Home Medical Assistance
• Dining room with free access to employees and interns
• Free uniform and access to laundry room for uniform cleaning
• Participation in various internal actions and in social and environmental responsibility projects
• Protocols with local partners - access to discounts for employees

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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