Front Office Receptionist/ Host

Hyatt Hotels Corporation; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12 complimentary nights

Colleague discounts

Birthday day off

Uniform provided

Staff meals

50% discount on outlets

Learning & development

Recognition programs

Resumo da oferta

Hyatt Andaz Lisbon is seeking a Receptionist/Host to join our Front Office team in Lisbon. You will welcome guests, manage check-in and check-out, and deliver a personalized luxury experience in line with Hyatt's standards at a premier urban resort.

The role requires at least one year in a luxury hotel, strong interpersonal skills, and fluency in English and Portuguese. You will coordinate with multiple departments to ensure guest satisfaction and uphold the brand’s service excellence.

Qualificações

• Minimum 1 year in a luxury hotel or similar environment.
• Strong interpersonal and communication abilities.
• Fluent in English and Portuguese; additional languages are a plus.

Responsabilidades

• Welcome guests with courtesy and professionalism.
• Handle check-in/check-out with speed and accuracy.
• Manage reservations and inquiries using Opera Cloud.
• Provide information on hotel services, local attractions, and events.
• Handle calls, emails and guest requests with proper follow-up.
• Address concerns promptly and empathetically.
• Maintain records and confidentiality.
• Collaborate with departments to ensure guest comfort.
• Keep reception area tidy and elegant to reflect the brand.
• Participate in ongoing training for enhanced service.

Conhecimentos

Customer service

Interpersonal skills

Communication

Multitasking

Team collaboration

Fluency in EN/PT

Cultural awareness

Problem solving

Ferramentas

Opera Cloud

Descrição da oferta de emprego

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Located in the heart of Lisbon’s vibrant Baixa district, along the city’s main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal’s major banks, Banco Português de Investimento (BPI).

The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon.

We are looking for a Receptionist/Host to join our Front Office team! This role is responsible for welcoming and assisting guests, ensuring a smooth and efficient front desk operation, and delivering a personalized, high-quality guest experience in line with the standards of a luxury lifestyle hotel.

Main Responsibilities

• Warmly welcome guests with courtesy, professionalism, and personalized attention.
• Perform check ‑ in and check ‑ out processes with speed, accuracy, and clear communication.
• Manage reservations, inquiries, and cancellations using the hotel management system (Opera Cloud).
• Provide detailed information about hotel services, local attractions, and events.
• Handle phone calls, emails, and guest requests, ensuring proper follow ‑ up.
• Address guest concerns and complaints promptly and empathetically.
• Maintain accurate records and ensure data confidentiality.
• Collaborate with other departments to guarantee guest comfort and satisfaction.
• Ensure the reception area remains tidy and elegant, reflecting the lifestyle concept of the hotel.
• Participate in ongoing training to stay updated on protocols and service improvements.

Qualifications

• Previous experience of at least one year in a luxury hotel or a similar environment will be considered an advantage
• Strong interpersonal and communication abilities
• High level of cultural awareness and a strong focus on customer service
• Proven experience in customer‑facing roles and the ability to remain effective under pressure
• Guest‑oriented mindset with an understanding of the importance of anticipating guest preferences
• Strong attention to detail and effective problem‑solving skills
• Ability to manage multiple tasks and prioritize daily responsibilities efficiently
• Experience working collaboratively within a team and building positive working relationships
• Comfortable using computer systems, including Opera Cloud and other relevant platforms
• Fluency in English and Portuguese; additional languages are an advantage.

Benefits

• A motivated and connected team;
• 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discount;
• A day off offered by the company on your birthday;
• Uniform provided;
• Meals available at our staff canteen;
• 50% discount across the hotel’s outlets;
• Learning and development opportunities within Hyatt;
• Recognition programs and rewards;
• And a company that truly cares.

Be part of something bigger. Make a difference in people’s lives. Join a company that values empathy, well ‑ being, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the best places to work in the world.