Loyalty Solutions Owner (Ciam & Customer Services)

Noesis; Porto; In loco; EUR 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Noesis is seeking a qualified professional to own and evolve Customer Management and CIAM solutions, ensuring security, stability and compliance with business objectives. You will coordinate design with Architecture and Delivery teams, overseeing development, testing, releases and production deployments.

The role requires a CS degree, 3+ years in IT solutions or product ownership, and hands-on experience with CIAM/Identity Management, CRM or CDP platforms, APIs and enterprise integrations.

Competenze

• Degree in Computer Science or similar.
• 3+ years in IT Solutions, Business Analysis, Application Management or Product Ownership.
• Experience with CIAM, Identity Management, CRM or CDPs.
• Understanding of APIs, integrations and enterprise applications.
• Knowledge of GDPR and data privacy principles.
• Azure DevOps for backlog management and Agile delivery is a plus.
• Fluent English, both spoken and written.
• Strong problem-solving and autonomous work across complex technical landscapes.
• Excellent communication and stakeholder management abilities.

Mansioni

• Own and evolve Customer Management and CIAM technology solutions, ensuring stability, security, and compliance with business objectives.
• Coordinate solution design with Architecture and Delivery teams, overseeing development, testing, releases, and production deployments.
• Manage evolution of customer identity, profile management, consent management, and account lifecycle.
• Ensure seamless integration across Loyalty, Digital Channels, CRM and enterprise systems.
• Monitor platform performance, manage incidents, and coordinate vendors for support and enhancements.
• Ensure solution documentation, operational readiness, and compliance with security and privacy standards.

Conoscenze

CIAM / Identity Management

CRM / CDP

APIs & integrations

GDPR knowledge

Stakeholder management

Fluent English

Communication skills

Autonomous work

Problem solving

Agile delivery

Formazione

Degree in Computer Science or similar

Strumenti

Azure DevOps

Descrizione del lavoro

Noesis is looking for professionals with the following profile:

Main Tasks and Responsibilities:

• Manage the day-to-day ownership and evolution of Customer Management and CIAM technology solutions, ensuring stability, security, compliance and alignment with business objectives;
• Coordinate solution design with Architecture and Delivery teams, overseeing development, testing, releases and production deployments;
• Manage the evolution of customer identity, profile management, consent management, account lifecycle and customer deletion capabilities;
• Ensure seamless integration across Loyalty, Digital Channels, CRM and enterprise systems;
• Monitor platform performance, manage incidents and coordinate vendors for platform support and enhancements;
• Ensure solution documentation, operational readiness and compliance with security and privacy standards.

Profile:

• Degree in Computer Science or similar;
• Minimum of 3 years in IT Solutions, Business Analysis, Application Management or Product Ownership;
• Proven experience with CIAM, Identity Management, CRM or Customer Data platforms;
• Understanding of APIs, integrations and enterprise applications, with a mindset for interconnected systems;
• Knowledge of customer identity, consent management and data privacy principles (GDPR);
• Experience with Azure DevOps for backlog management and Agile delivery will be valued;
• Fluent English, both oral and written;
• Strong problem-solving skills and ability to work autonomously across complex technical landscapes;
• Excellent communication and stakeholder management capabilities.

Join us. Let's innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

- Job advertisement under Law nr 4 / 2019, of 10th January

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