Loyalty CIAM & Customer Data Leader

Noesis; Porto; On-site; EUR 42,000 - 66,000; Full time

Job summary

Noesis is seeking a qualified professional to own and evolve Customer Management and CIAM solutions, ensuring security, stability and compliance with business objectives. You will coordinate design with Architecture and Delivery teams, overseeing development, testing, releases and production deployments.

The role requires a CS degree, 3+ years in IT solutions or product ownership, and hands-on experience with CIAM/Identity Management, CRM or CDP platforms, APIs and enterprise integrations.

Qualifications

• Degree in Computer Science or similar.
• 3+ years in IT Solutions, Business Analysis, Application Management or Product Ownership.
• Experience with CIAM, Identity Management, CRM or CDPs.
• Understanding of APIs, integrations and enterprise applications.
• Knowledge of GDPR and data privacy principles.
• Azure DevOps for backlog management and Agile delivery is a plus.
• Fluent English, both spoken and written.
• Strong problem-solving and autonomous work across complex technical landscapes.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Own and evolve Customer Management and CIAM technology solutions, ensuring stability, security, and compliance with business objectives.
• Coordinate solution design with Architecture and Delivery teams, overseeing development, testing, releases, and production deployments.
• Manage evolution of customer identity, profile management, consent management, and account lifecycle.
• Ensure seamless integration across Loyalty, Digital Channels, CRM and enterprise systems.
• Monitor platform performance, manage incidents, and coordinate vendors for support and enhancements.
• Ensure solution documentation, operational readiness, and compliance with security and privacy standards.

Skills

CIAM / Identity Management

CRM / CDP

APIs & integrations

GDPR knowledge

Stakeholder management

Fluent English

Communication skills

Autonomous work

Problem solving

Agile delivery

Education

Degree in Computer Science or similar

Tools

Azure DevOps

Job description

Noesis is seeking a qualified professional to own and evolve Customer Management and CIAM solutions, ensuring security, stability and compliance with business objectives. You will coordinate design with Architecture and Delivery teams, overseeing development, testing, releases and production deployments.

The role requires a CS degree, 3+ years in IT solutions or product ownership, and hands-on experience with CIAM/Identity Management, CRM or CDP platforms, APIs and enterprise integrations.