Lisbon: Onsite Dutch-Speaking Tech Support

CareerForge; Lisboa; Presencial; EUR 23 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Career Growth Opportunities

Meal Allowance

Transport Allowance

Company-Provided Equipment

Onsite Work Environment

Resumo da oferta

CareerForge is seeking a Dutch-speaking Onsite Customer Service Representative in Lisbon to deliver high-quality support for our website technical solutions. This onsite role requires responding to Dutch-speaking customers via phone, email, or chat and resolving diverse technical issues.

You will collaborate with global teams, receive thorough training, and work in a fast-paced environment with rotating shifts.

Qualificações

• Fluent Dutch at C2 level is required.
• Experience in customer service or technical support is a plus.
• Technical aptitude or willingness to learn about website tech solutions.
• Excellent written and verbal communication with a customer-centric approach.
• Strong problem-solving abilities and methodical troubleshooting.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and ability to handle repetitive tasks.
• Professionalism, empathy, and patience in every interaction.
• EU ID and Residence Card for non-EU nationals.

Responsabilidades

• Provide top-quality customer service to Dutch-speaking clients via phone, email, or chat.
• Resolve technical issues and provide step-by-step troubleshooting for website-related queries.
• Help customers navigate website tools and understand features.
• Maintain clear records of all customer interactions in the CRM.
• Ensure customer satisfaction through prompt and efficient issue resolution.
• Follow company guidelines to troubleshoot or escalate issues.
• Provide feedback to management on customer concerns and product improvements.
• Collaborate with internal teams such as technical support and development.
• Maintain confidentiality and data protection practices.
• Collaborate with the team to improve processes and customer experience.
• Take ownership of customer issues and provide timely follow-up.
• Demonstrate understanding of website technologies and common issues.

Conhecimentos

Dutch language (C2)

Customer service

Technical troubleshooting

Communication

Problem solving

Work under pressure

Attention to detail

Empathy & patience

EU ID

Residence Card

Ferramentas

CRM software

Descrição da oferta de emprego

CareerForge is seeking a Dutch-speaking Onsite Customer Service Representative in Lisbon to deliver high-quality support for our website technical solutions. This onsite role requires responding to Dutch-speaking customers via phone, email, or chat and resolving diverse technical issues.

You will collaborate with global teams, receive thorough training, and work in a fast-paced environment with rotating shifts.