Lisbon On-Site Dutch/English Support Specialist

Jobsonboard; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site in Lisbon

Resumo da oferta

Jobsonboard is seeking a Customer Service Specialist in Lisbon to support Dutch-speaking customers and collaborate with cross-functional teams. This on-site role requires fluency in Dutch and English, a strong customer-focus, and the ability to troubleshoot consumer tech issues.

You will document interactions in the CRM and contribute to service improvements. The position offers a full-time schedule (40 hours/week) with start in December 2025 and relocation if needed.

Qualificações

• Dutch (C1/C2) native or near-native level
• English (B2/C1) for internal communication and documentation
• Genuine customer-service orientation and interpersonal skills
• Comfort with learning and troubleshooting basic consumer tech
• Able to thrive in a fast-paced, high-volume environment
• Legally authorized to work in Portugal and willing to relocate to Lisbon

Responsabilidades

• Serve as the first point of contact for Dutch-speaking customers via phone, email, and chat
• Deliver empathetic, professional, and efficient service with a focus on first-call resolution
• Identify recurring issues and provide feedback to product, logistics, and other teams
• Document interactions and technical steps accurately in the CRM system
• Participate in team meetings and training on new products and processes

Conhecimentos

Dutch fluency

English proficiency

Customer focus

Technical aptitude

Adaptability

Work eligibility Portugal

Descrição da oferta de emprego

Jobsonboard is seeking a Customer Service Specialist in Lisbon to support Dutch-speaking customers and collaborate with cross-functional teams. This on-site role requires fluency in Dutch and English, a strong customer-focus, and the ability to troubleshoot consumer tech issues.

You will document interactions in the CRM and contribute to service improvements. The position offers a full-time schedule (40 hours/week) with start in December 2025 and relocation if needed.