Lisbon On-Site Support Pro - Turkish & English

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to join our on-site team. This role focuses on front-line support for Turkish speakers, handling questions, solving problems, and ensuring customers leave satisfied.

You will respond across phone, chat, and email, keep case notes accurate, and know when to escalate. You should be fluent in Turkish and have at least English at B2 level, plus comfortable navigating internal systems and staying organized with

Qualifications

• Turkish: fluent
• English: B2 level required
• Strong communication skills
• Ability to stay organized while handling multiple cases

Responsibilities

• Resolve issues efficiently without compromising quality
• Respond to customer questions via phone, chat, or email
• Keep internal systems and case notes accurate and current
• Recognize when escalation is needed versus direct resolution

Skills

Turkish

English (B2)

Communication

Organization

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to join our on-site team. This role focuses on front-line support for Turkish speakers, handling questions, solving problems, and ensuring customers leave satisfied.

You will respond across phone, chat, and email, keep case notes accurate, and know when to escalate. You should be fluent in Turkish and have at least English at B2 level, plus comfortable navigating internal systems and staying organized with