Lisbon Inside Sales & Support Specialist — Frame Growth

Essilor Luxottica; Almada; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

International environment

Brand exposure

Learning & development

Career growth

Team culture

Job summary

EssilorLuxottica in Lisbon is seeking an Inside Sales & Support Specialist who is customer-oriented, analytical, and results-driven. You will back commercial activities and support the management of a client portfolio.

You will collaborate with the Key Account Manager to deliver a premium customer experience, handle data-driven insights, and coordinate campaigns, product launches, and events across the Frames categories.

Qualifications

• Experience in Sales, Inside Sales, Customer Support, or similar commercial role.
• Strong analytical skills with advanced Excel and data handling.
• Excellent organizational and project management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with proactive, solution-oriented approach.
• Fluent in Portuguese; English and Spanish are a plus.

Responsibilities

• Manage the day-to-day follow-up of the assigned customer portfolio.
• Support and strengthen customer relationships to ensure a premium customer experience.
• Identify opportunities to increase sales through sell-in and sell-out activities.
• Promote commercial campaigns, new product launches, and strategic initiatives.
• Support the execution of the commercial strategy across Frames categories.
• Assist in organizing customer events, trade shows, and showroom activities.
• Prepare sales reports, business reviews, performance analyses, and customer presentations.
• Monitor customer performance and provide recommendations to drive growth.

Skills

Sales experience

Analytical skills

Excel skills

Organization & PM

Multi-priority handling

Communication & stakeholder mgmt

Portuguese/English/Spanish

Tools

Excel

CRM tools

Job description

EssilorLuxottica in Lisbon is seeking an Inside Sales & Support Specialist who is customer-oriented, analytical, and results-driven. You will back commercial activities and support the management of a client portfolio.

You will collaborate with the Key Account Manager to deliver a premium customer experience, handle data-driven insights, and coordinate campaigns, product launches, and events across the Frames categories.