Inside Sales & Support Specialist

Essilor Luxottica; Almada; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

International environment

Brand exposure

Learning & development

Career growth

Team culture

Job summary

EssilorLuxottica in Lisbon is seeking an Inside Sales & Support Specialist who is customer-oriented, analytical, and results-driven. You will back commercial activities and support the management of a client portfolio.

You will collaborate with the Key Account Manager to deliver a premium customer experience, handle data-driven insights, and coordinate campaigns, product launches, and events across the Frames categories.

Qualifications

• Experience in Sales, Inside Sales, Customer Support, or similar commercial role.
• Strong analytical skills with advanced Excel and data handling.
• Excellent organizational and project management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with proactive, solution-oriented approach.
• Fluent in Portuguese; English and Spanish are a plus.

Responsibilities

• Manage the day-to-day follow-up of the assigned customer portfolio.
• Support and strengthen customer relationships to ensure a premium customer experience.
• Identify opportunities to increase sales through sell-in and sell-out activities.
• Promote commercial campaigns, new product launches, and strategic initiatives.
• Support the execution of the commercial strategy across Frames categories.
• Assist in organizing customer events, trade shows, and showroom activities.
• Prepare sales reports, business reviews, performance analyses, and customer presentations.
• Monitor customer performance and provide recommendations to drive growth.

Skills

Sales experience

Analytical skills

Excel skills

Organization & PM

Multi-priority handling

Communication & stakeholder mgmt

Portuguese/English/Spanish

Tools

Excel

CRM tools

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Location: Lisbon

Permanent, full time

Your role

At EssilorLuxottica, we are looking for a Inside Sales & Support Specialist who is customer-oriented, analytical, and driven by results.

This role plays a key part in supporting commercial activities, business development, and the operational management of a customer portfolio. You will work closely with the Key Account Manager to deliver an outstanding customer experience while contributing to the growth of our Frames business.

If you enjoy building relationships, working with data, coordinating projects, and supporting commercial success, this could be the perfect opportunity for you.

Main responsibilities:

• Manage the day-to-day follow-up of the assigned customer portfolio.
• Support and strengthen customer relationships to ensure a premium customer experience.
• Identify opportunities to increase sales performance through sell-in and sell-out activities.
• Promote commercial campaigns, new product launches, and strategic business initiatives.
• Support the execution of the commercial strategy across the Frames categories.
• Assist in the organization of customer events, trade shows, and showroom activities.
• Prepare sales reports, business reviews, performance analyses, and customer presentations.
• Monitor customer performance and provide recommendations to support business growth.

Main requirements:

• Previous experience in Sales, Inside Sales, Customer Support, Key Account Support, or a similar commercial role.
• Strong analytical skills with advanced Excel capabilities and experience working with sales and customer data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with a proactive and solution-oriented approach.
• Fluent in Portuguese, English and Spanish nice to have

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

• Competitive salary and performance-based bonus.
• International and multicultural working environment.
• Exposure to leading brands and global business projects.
• Learning and development opportunities.
• Career growth within a worldwide leader in the optical industry.
• Collaborative and supportive team culture.

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.