Customer Service Supervisor

EssilorLuxottica; Rio de Mouro; On-site; EUR 36,000 - 43,000; Full time

Benefits offered by this job

Permanent contract

Variable bonus

Multinational company opportunity

Job summary

EssilorLuxottica in Rio de Mouro, Portugal, is looking for a Customer Service Supervisor to coordinate and lead the Customer Service team, ensuring excellent service and high-quality standards that boost customer satisfaction and loyalty.

You will manage daily operations, develop the team, set priorities, collaborate with other departments, report KPIs, and drive continuous improvement while adhering to internal policies and sustainability goals.

Qualifications

• Minimum of 3 years of experience in a similar role.
• Experience in the optical industry is a plus.
• Fluency in English; Spanish knowledge is a plus.
• Proficient in Microsoft Office, especially Excel.
• SAP C4C knowledge is a plus.

Responsibilities

• Manage, develop, and train the Customer Service team.
• Set priorities and ensure resources are available.
• Provide support and coordinate with other departments to meet deadlines and quality.
• Drive continuous improvement to increase efficiency and reduce costs.
• Coordinate reporting of KPIs and management information.

Skills

Team leadership

Customer orientation

Clear communication

Time management

Organization

Autonomy

Tools

Excel

SAP C4C

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

We are looking for a Customer Service Supervisor for our Essilor offices in Rio de Mouro, to coordinate and supervise the activities of the Customer Service area, ensuring and promoting excellent customer service with high-quality standards in order to guarantee customer satisfaction and loyalty.

Responsibilities:

• Manage, develop, and train the team under their responsibility, monitoring and overseeing activities performed by team members.
• Establish and define priorities for the completion of various tasks and ensure the availability of the necessary resources.
• Provide the necessary support and guidance for the execution of activities, acting as a facilitator between the team and the various business areas to ensure compliance with deadlines and required quality standards.
• Promote and drive continuous improvement by regularly reviewing processes and working methods to increase efficiency and effectiveness and support cost reduction across the organization.
• Ensure effective coordination and communication with different company departments to obtain and provide data, information, or documentation required for business activities.
• Ensure the reporting of management information and key performance indicators (KPIs) for the area, providing the information required to support decision-making processes.
• Ensure full compliance with the Company's internal policies and procedures, acting as a role model.
• Ensure that all decisions and actions contribute to and are aligned with the Group’s sustainability objectives and Mission.

Required qualifications and experience:

• Minimum of 3 years of experience in a similar role
• Experience in the optical industry will be a plus
• Fluency in english and good knowledge of spanish will be a plus
• Knowledge of Microsoft Office, particularly Excel
• Knowledge of SAP C4C will be a plus
• Ability to communicate clearly and effectively
• Team leadership skills
• Customer orientation
• Autonomy, organization, and time management

What we have to offer:

• Permanent contract
• Salary package compatible with the duties and responsibilities of the position
• Variable bonus
• Possibility of working for a multinational company, leader in its sector

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.