Global Customer Service Supervisor - Eyewear

EssilorLuxottica; Rio de Mouro; On-site; EUR 36,000 - 43,000; Full time

Benefits offered by this job

Permanent contract

Variable bonus

Multinational company opportunity

Job summary

EssilorLuxottica in Rio de Mouro, Portugal, is looking for a Customer Service Supervisor to coordinate and lead the Customer Service team, ensuring excellent service and high-quality standards that boost customer satisfaction and loyalty.

You will manage daily operations, develop the team, set priorities, collaborate with other departments, report KPIs, and drive continuous improvement while adhering to internal policies and sustainability goals.

Qualifications

• Minimum of 3 years of experience in a similar role.
• Experience in the optical industry is a plus.
• Fluency in English; Spanish knowledge is a plus.
• Proficient in Microsoft Office, especially Excel.
• SAP C4C knowledge is a plus.

Responsibilities

• Manage, develop, and train the Customer Service team.
• Set priorities and ensure resources are available.
• Provide support and coordinate with other departments to meet deadlines and quality.
• Drive continuous improvement to increase efficiency and reduce costs.
• Coordinate reporting of KPIs and management information.

Skills

Team leadership

Customer orientation

Clear communication

Time management

Organization

Autonomy

Tools

Excel

SAP C4C

Job description

EssilorLuxottica in Rio de Mouro, Portugal, is looking for a Customer Service Supervisor to coordinate and lead the Customer Service team, ensuring excellent service and high-quality standards that boost customer satisfaction and loyalty.

You will manage daily operations, develop the team, set priorities, collaborate with other departments, report KPIs, and drive continuous improvement while adhering to internal policies and sustainability goals.