Lisbon Hardware Field Engineer – On‑Site Tech, Travel‑Ready

CDS, an HPE company; Lisboa; Vor Ort; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

CDS, an HPE company, is seeking a Technical Field Engineer in Lisbon to install, maintain, and repair customer IT equipment, focused on HPE and other vendor technologies. This hands-on, field-based role requires strong technical skills and a customer-oriented mindset to ensure operational continuity and customer satisfaction.

The position involves being the on-site technical representative, performing installs, breaks & fixes, and collaborating with internal teams.

Qualifikationen

• Proven experience in IT support or field service technician roles.
• Strong customer‑service orientation with a focus on delivering high‑quality support.
• Willingness to travel frequently.
• Valid driving license.
• Availability for on‑call duties and special service interventions.
• Professional proficiency in Portuguese and English (Spanish a plus).
• Highly organized, rigorous, and able to prioritize effectively under pressure.

Aufgaben

• Act as the on-site technical representative, maintaining a strong customer-facing presence.
• Perform installation and configuration activities per procedures and best practices.
• Execute Break & Fix interventions, including troubleshooting and maintenance of IT systems.
• Ensure high service quality by adhering to established processes and meeting customer expectations.
• Collaborate with internal teams and escalate issues when necessary.
• Continuously enhance technical skills to support complex IT infrastructure.

Kenntnisse

Customer service

Field service

On-site troubleshooting

Travel willingness

Portuguese fluency

English fluency

Organizational skills

Tools

HPE ProLiant

iLO

UEFI

HPE storage (MSA, 3PAR, Nimble, Alletra, Primera, StoreOnce)

HPE SimpliVity

HPE Synergy

Virtualization knowledge

Jobbeschreibung

CDS, an HPE company, is seeking a Technical Field Engineer in Lisbon to install, maintain, and repair customer IT equipment, focused on HPE and other vendor technologies. This hands-on, field-based role requires strong technical skills and a customer-oriented mindset to ensure operational continuity and customer satisfaction.

The position involves being the on-site technical representative, performing installs, breaks & fixes, and collaborating with internal teams.