LIMS IT Deployment & Support Engineer - Hybrid

Eurofins; Braga; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Phone provided

Laptop provided

Hybrid work

International environment

Job summary

Eurofins Scientific in Braga, Portugal is seeking an IT Deployment and Support Engineer for LIMS to provide 1st and 2nd line support across European clinical labs, focusing on the core Laboratory Information Management System.

You will configure, troubleshoot, document issues, train end users, and collaborate with QA, DevOps and Product to improve customer experience, in a hybrid work setting with office days.

Qualifications

• Bachelor’s degree in a related field and hands-on IT support or system engineering experience.
• Experience in application troubleshooting and Windows OS environments.
• Knowledge of Linux, Oracle RDBMS and cloud platforms is a plus.
• Strong communication skills in English and ability to work in a dynamic setup.

Responsibilities

• Provide 1st and 2nd line support for LIMS across Europe via email or ticketing systems.
• Troubleshoot applications, hardware, and cloud infra; document resolutions clearly.
• Configure LIMS during on-site deployments with lab staff; balance dev and configuration work.
• Create, maintain, and share knowledge base articles and FAQs; collaborate with QA, DevOps, and Product.

Skills

Technical support experience

IT systems engineering

Windows troubleshooting

English communication

Education

Bachelor’s degree in Computer Science/Engineering/Life Sciences or related field

Tools

Oracle RDBMS

Linux OS

Monitoring tools

Ticketing systems

Job description

Eurofins Scientific in Braga, Portugal is seeking an IT Deployment and Support Engineer for LIMS to provide 1st and 2nd line support across European clinical labs, focusing on the core Laboratory Information Management System.

You will configure, troubleshoot, document issues, train end users, and collaborate with QA, DevOps and Product to improve customer experience, in a hybrid work setting with office days.