Head of Deployment and Support - LIMS

Eurofins; Braga; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Tools provided

International company

Hybrid work (3 days office)

Job summary

Eurofins is seeking a Head of Deployment and Support based in Braga, Portugal, to define and deliver deployment and support services for the Clinical LIMS Europe Program. You will lead a team of engineers, ensure service availability, and chair change management processes across multiple European countries.

The role requires 5+ years in service management, ITIL, and strong tool proficiency (Azure DevOps, JIRA/Trello).

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5+ years of experience in service management and/or rollouts.
• Proficiency with service management tools and project management tools.
• Working knowledge of BMC Helix, Azure DevOps, Trello or JIRA.
• Experience with ITIL V3 or V4 foundations.

Responsibilities

• Define and deliver service management and deployment processes.
• Manage a team of support and deployment engineers.
• Provide incident status updates to senior leadership during major incidents.
• Lead post-incident analysis and mitigation planning.
• Develop observability across applications and relationships with partners.
• Create and manage change management processes.
• Mentor team members and set quality targets.

Skills

Service management

Escalations handling

Agile methodologies

ITIL foundation

Cloud infrastructure knowledge

Observability concepts

Education

Bachelor’s degree

Tools

Azure DevOps Services

JIRA

Trello

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

All the business scopes, one of them being LATAM, are supported from the information security perspective in dual model: core services delivered from a central team and peripheral or local services under the local responsibility of the RISO (Regional Information Security Officer / and team). There is an agreed split of responsibility between the regional and group team and dotted line management ensures full alignment.

Job Description

In a nutshell

As aHead of Deployment and Support, you will be defining and delivering support & deployment,ensuring the roll out of the solution, service availability according to agreed SLAs and; creating & chairing an effective change management process.

Where will you be based and what business will you support?

Based in Braga, Portugal; you will join a globally distributed team in the Clinical LIMS Europe Program, that provides our central Laboratory Information Management System throughout Europe.

How can you help us?

You will:

• Implement a service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation)
• Managing a team of support & deployment engineers, cloud and infrastructure engineers
• Regular notification to senior leadership of current status and business impact during major incident situations.
• Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
• Have insight into application related IT infrastructure patterns in multiple European Countries
• Develop and maintain relationships with internal and external partners to maximize value
• Deliver and maintain observability across all applications
• Create and manage an effective change management process
• Develop and motivate team members
• Have insight and set targets for quality management

Qualifications

Are you our kind of extraordinary?

You have:

• Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field.
• 5 or more years of experience in service management and/or roll outs.
• Proficiency with applicable service management tools, project management tools and technology.
• Working Knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA.
• Knowledge of agile frameworks.
• Knowledge of Clinical Diagnostics and/or Laboratory processes.
• Knowledge of ITIL V3 or V4 foundation.
• Hands-on Service reporting experience.
• Escalations handling experience.
• Knowledge ofAzure DevOps Sevices.
• IT cloud infrastructure, on premise, and Azure/AWS experience..

You are:

• A fast learner.
• Self-motivated with a can-do attitude.
• Proficientwith applicable project management tools and technology.

Additional Information

What do we offer?

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone, laptop.
• Work in an international company.
• Work in hybrid mode - 3 days of work from the office each week.

We support your development! Eurofins companies are committed to supporting your career development.

Weembracediversity!As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Find out more on our Careers page:https://careers.eurofins.com/

Company description:Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades.