Level Up in Lisbon: German-Speaking Customer Support Advisor

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Health and life insurance

Meal allowance

Transport allowance

Relocation bonus

Annual bonuses

Flexible shifts

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking customer support specialist to join an international team. You will handle queries across phone, email and live chat, troubleshoot issues, and contribute to shaping the product experience for users worldwide.

Relocation support and onboarding are provided, along with health and life insurance for you and your family, meal and transport allowances, and annual bonuses. Flexible shifts from 7:00 to 23:00, Monday through Saturday.

Qualifications

• German language required for customer interactions.
• Solid English skills to communicate with international users.
• Experience in customer support or similar service role is a plus.
• Comfortable learning new digital tools and processes.

Responsibilities

• Handle customer queries across phone, email and live chat.
• Troubleshoot issues and provide timely resolution.
• Contribute to shaping the product experience for users worldwide.

Skills

German language

English (B2+)

Customer support

Problem solving

Tools

CRM software

Job description

Imagine making a real difference at a fast-growing video streaming platform. Join an international team in Lisbon's vibrant Alcântara district, where each day brings new connections, learning opportunities, and a chance to shine with your German language skills.

Your Next Adventure Starts Here:

• Feel at home from day one with relocation support -get personal assistance with local admin, house-hunting tailored to your needs, and a warm welcome to Portugal.
• Intensive onboarding and full training - no contact center experience required!
• Immers yourself in a modern, collaborative workspace, surrounded by passionate peers and future friends.
• Enjoy a varied role handling customer queries across phone, email, and live chat, troubleshooting, and helping shape the product experience for users around the world.
• Benefit from a robust package of health and life insurance for you, your spouse, and your children.

Enjoy These Premium Perks:

• Meal allowance every working day, plus language and yearly performance bonuses.
• Annual target bonus - be rewarded for making an impact.
• Generous transport allowance and an attractive relocation bonus for those moving to Lisbon.
• Flexible shifts bring balance to your work life, Monday through Saturday, between 7AM and 11PM.

You're a Fit If You:

• Speak German fluently and have solid English skills (minimum B2).
• Thrive in a fast-moving team and love helping people solve problems.
• Understand key customer success metrics.
• Are eager to learn, grow, and work with innovative digital tools every day.

Take the leap into an environment where your ideas matter. Become a customer hero and experience the Lisbon lifestyle to the fullest!