Lead ServiceNow Product Owner — ITSM & App Services

Hiscox Insurance Company; Lisboa; On-site; EUR 55,000 - 85,000; Full time

Job summary

Hiscox Insurance Company in Portugal is seeking a Product Owner for IT Service Management Tooling to shape, prioritise and drive continual improvement across the ServiceNow platform and related App Services products. You will own the day-to-day backlog and translate strategy into deliverable user stories, coordinating with analysts, engineers, and stakeholders to maximise business value.

With strong Product Ownership discipline and ITSM experience, you will partner with Service Management and

Qualifications

• Experience owning ITSM/backlog for platform tooling.
• Strong collaboration with analysts, engineers and stakeholders.
• ServiceNow experience preferred; Employee Center experience valued.

Responsibilities

• Own and refine the ServiceNow backlog and prioritise work.
• Translate strategy into user stories and acceptance criteria.
• Collaborate with Configuration, Service Management and App Services teams to improve adoption and governance.
• Drive adoption and governance of ServiceNow across ITSM processes.
• Support delivery planning, testing, release planning and change communications.

Skills

Product Ownership

IT Service Management

ServiceNow

Stakeholder Management

Backlog Refinement

Tools

Nexthink

HappySignals

ITSM tooling

Job description

Hiscox Insurance Company in Portugal is seeking a Product Owner for IT Service Management Tooling to shape, prioritise and drive continual improvement across the ServiceNow platform and related App Services products. You will own the day-to-day backlog and translate strategy into deliverable user stories, coordinating with analysts, engineers, and stakeholders to maximise business value.

With strong Product Ownership discipline and ITSM experience, you will partner with Service Management and