Last Mile & Returns Lead - Southern Europe

Emma Sleep; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Extra vacation day per year

22 remote days per quarter

Office in Parque das Nações, Lisbon

Pet-friendly office

Company events

Resumo da oferta

Emma – The Sleep Company in Lisbon is seeking a high‑impact Logistics Manager (Last Mile & Reverse) to own end‑to‑end delivery across Southern Europe. You will design, optimize, and scale post‑warehouse logistics—from outbound to returns—while collaborating with a broad range of internal teams.

Based in Lisbon, you will manage external partners, forecast capacity, and drive improvements in cost, quality, and customer experience.

Qualificações

• 3+ years in last mile, reverse logistics, or end-to-end supply chain roles in e‑commerce, FMCG, retail, or fast-paced environments.
• Ownership mindset, capable of working both strategically and hands‑on.
• Experience managing external partners and driving measurable improvements in ops performance.
• Strong analytical skills with data‑driven decision making.
• Able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities.
• Excellent communication and stakeholder management across functions and levels.
• Fluent in English; Spanish is a plus.

Responsabilidades

• Own last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence and cost efficiency.
• Develop and manage a network of delivery and reverse logistics partners with clear KPIs and governance.
• Lead operational improvements by identifying inefficiencies and implementing scalable solutions.
• Oversee capacity planning and forecasting for delivery and returns; align with demand trends.
• Evaluate and optimize network design, carrier allocation, routing, and partner footprint.
• Collaborate with S&OP, Transportation, Warehousing, and Customer Experience teams to ensure smooth execution.

Conhecimentos

Last mile logistics

Reverse logistics

Supply chain

Stakeholder management

Data-driven decision making

English fluency

Ambiguity navigation

Formação académica

Bachelor's degree in Logistics or Supply Chain

Descrição da oferta de emprego

Emma – The Sleep Company in Lisbon is seeking a high‑impact Logistics Manager (Last Mile & Reverse) to own end‑to‑end delivery across Southern Europe. You will design, optimize, and scale post‑warehouse logistics—from outbound to returns—while collaborating with a broad range of internal teams.

Based in Lisbon, you will manage external partners, forecast capacity, and drive improvements in cost, quality, and customer experience.