Last Mile Manager - South Europe

Emma Sleep; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Extra vacation day per year

22 remote days per quarter

Office in Parque das Nações, Lisbon

Pet-friendly office

Company events

Resumo da oferta

Emma – The Sleep Company in Lisbon is seeking a high‑impact Logistics Manager (Last Mile & Reverse) to own end‑to‑end delivery across Southern Europe. You will design, optimize, and scale post‑warehouse logistics—from outbound to returns—while collaborating with a broad range of internal teams.

Based in Lisbon, you will manage external partners, forecast capacity, and drive improvements in cost, quality, and customer experience.

Qualificações

• 3+ years in last mile, reverse logistics, or end-to-end supply chain roles in e‑commerce, FMCG, retail, or fast-paced environments.
• Ownership mindset, capable of working both strategically and hands‑on.
• Experience managing external partners and driving measurable improvements in ops performance.
• Strong analytical skills with data‑driven decision making.
• Able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities.
• Excellent communication and stakeholder management across functions and levels.
• Fluent in English; Spanish is a plus.

Responsabilidades

• Own last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence and cost efficiency.
• Develop and manage a network of delivery and reverse logistics partners with clear KPIs and governance.
• Lead operational improvements by identifying inefficiencies and implementing scalable solutions.
• Oversee capacity planning and forecasting for delivery and returns; align with demand trends.
• Evaluate and optimize network design, carrier allocation, routing, and partner footprint.
• Collaborate with S&OP, Transportation, Warehousing, and Customer Experience teams to ensure smooth execution.

Conhecimentos

Last mile logistics

Reverse logistics

Supply chain

Stakeholder management

Data-driven decision making

English fluency

Ambiguity navigation

Formação académica

Bachelor's degree in Logistics or Supply Chain

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct‑to‑consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

We are looking for a high-impact Logistics Manager (Last Mile & Reverse) to take ownership of our end‑to‑end delivery experience across the Southern Europe Cluster. This role goes beyond traditional last mile operations. You will be responsible for designing, optimizing, and scaling the full post‑warehouse logistics journey—from outbound delivery to returns and reverse logistics—ensuring a seamless, cost‑efficient, and high‑quality customer experience.

Based in Lisbon, with regular interaction with our warehouse and carrier network across the South Europe region, you will operate at the intersection of operations, strategy, and partner management. You will report directly to the Team Lead for Warehouse to Delivery and play a key role in shaping how Emma delivers and recovers products at scale.

This position offers a unique opportunity to take on broad ownership in a fast‑growing environment, with direct impact on both customer experience and operational performance.

• You will take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows
• You will manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment‑related flows.
• You will lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
• You will own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, you will continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
• You will act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
• You will build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.

• You bring 3+ years of experience in last mile, reverse logistics, or end‑to‑end supply chain roles within e‑commerce, FMCG, retail, or similarly fast‑paced environments.
• You demonstrate a strong sense of ownership and are comfortable operating both strategically and hands‑on.
• You have experience managing external partners and driving measurable improvements in operational performance.
• You are highly analytical, with a structured approach to problem‑solving and a focus on data‑driven decision‑making.
• You are able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
• You bring strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• You are fluent in English; Spanish is a strong advantage.

• Responsibility and decision‑making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of29 daysper year)
• 22 remote days per quarter policy, with offices in Parque dasNações, Lisbon.
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events
• Working from a pet‑friendly office

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.