Logistics Manager

Emma – The Sleep Company; Lisboa; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Private Health Insurance

Vacation days growth

Job summary

Emma – The Sleep Company is seeking a Senior Logistics & Last Mile Manager in Lisbon to own last mile and reverse logistics across the Southern Cluster. You will partner with delivery networks, oversee returns and refurbishment flows, and drive cost efficiency in a fast-paced e-commerce environment.

The role emphasizes ownership, data-driven decision making, and cross-functional collaboration with S&OP, Transportation, and Warehousing teams.

Qualifications

• 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles in ecommerce, FMCG, retail, or fast-paced environments.
• Strong ownership mindset, analytical approach, and ability to influence across functions.
• Experience managing external partners and driving measurable improvements in operations.
• Fluent in English and French.

Responsibilities

• Take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence and cost efficiency.
• Manage and develop a network of delivery and reverse logistics partners with KPI-driven governance.
• Lead operational improvements by identifying inefficiencies and implementing scalable solutions.
• Own capacity planning and forecasting across delivery and returns, aligning with demand trends.
• Interface with S&OP, Transportation, Warehousing, and Customer Experience teams for alignment and execution.
• Build and manage relationships with logistics partners and drive performance reviews.

Skills

Ownership

Analytical thinking

Data‑driven decisions

Stakeholder management

Communication

English

French

Job description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you´ll do:

• You will take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows
• You will manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
• You will lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
• You will own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, you will continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
• You will act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
• You will build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.

Who we´re looking for:

• You bring 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
• You demonstrate a strong sense of ownership and are comfortable operating both strategically and hands-on.
• You have experience managing external partners and driving measurable improvements in operational performance.
• You are highly analytical, with a structured approach to problem-solving and a focus on data-driven decision-making.
• You are able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
• You bring strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• You are fluent in English and French.

What we offer:

• Responsibility and decision‑making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of29 daysper year)
• 22 remote days per quarter policy, with offices in Parque dasNações, Lisbon.
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events
• Working from a pet‑friendly office

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.