Logistics Manager

Emma; Lisboa; Híbrido; EUR 55 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

24 vacation days per year

22 remote days per quarter

Resumo da oferta

Emma – The Sleep Company is seeking a Logistics Manager in Lisbon to own last mile and reverse logistics for the Southern Cluster. You will manage delivery partners, oversee returns, and drive continuous improvements in service levels and cost efficiency.

The role requires 3+ years in logistics, strong analytical skills, and the ability to lead cross-functional initiatives in a fast-paced environment. The position offers a hybrid work model with offices in Lisbon and remote work options.

Qualificações

• 3+ years in last mile, reverse logistics or end-to-end supply chain roles in ecommerce/Retail.
• Strong ownership mindset with both strategic and hands-on capabilities.
• Experience managing external partners and driving measurable improvements.
• Excellent analytical and data-driven problem-solving skills.

Responsabilidades

• Own last mile and reverse logistics performance across the Southern Cluster.
• Manage a network of delivery and reverse logistics partners with KPIs and governance.
• Lead operational improvements to raise delivery success and reduce costs.
• Forecast capacity for delivery and returns and optimize network design.
• Coordinate with S&OP, Transportation, Warehousing, and Customer Experience.
• Build relationships with logistics partners and drive performance reviews.

Conhecimentos

Last mile logistics

Reverse logistics

Supply chain management

Analytical thinking

Stakeholder management

English proficiency

Descrição da oferta de emprego

Logistics Manager

Empresa : Emma Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - Logistics Manager

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you´ll do:

• You will take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows
• You will manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
• You will lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
• You will own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, you will continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
• You will act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
• You will build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.

Who we´re looking for:

• You bring 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
• You demonstrate a strong sense of ownership and are comfortable operating both strategically and hands-on.
• You have experience managing external partners and driving measurable improvements in operational performance.
• You are highly analytical, with a structured approach to problem-solving and a focus on data-driven decision-making.
• You are able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
• You bring strong communication and stakeholder management skills, with the ability to influence across functions and levels.
• You are fluent in English and French is a big plus.

What we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of29 daysper year)
• 22 remote days per quarter policy, with offices in Parque dasNações, Lisbon.
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events
• Working from a pet-friendly office

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [e-mail]