L2 Retail Banking Applications Support Specialist

Nimber; Porto; Presencial; EUR 35.000 - 45.000; Tempo integral

Resumo da vaga

Nimber seeks an experienced L2 Application Support Analyst to work on banking applications supporting both B2B and B2C retail banking operations. You will join an IT team focused on stability, incident management and continuous improvement in an international environment.

The role requires strong analytical skills, fluent English and French (C1), with experience in ServiceNow, Jira, Confluence, and monitoring tools like Theia to drive efficient problem resolution.

Qualificações

• Experience in L2 Application Support within banking or IT operations.
• Strong knowledge of retail banking processes (B2B/B2C).
• Ability to investigate incidents, analyse logs and troubleshoot issues.
• Familiarity with ServiceNow, Jira and Confluence.
• Knowledge of AI tools and their practical use in professional settings.
• Understanding incident management and production support processes.
• French proficiency at C1 level and good written and spoken English.

Responsabilidades

• Provide Level 2 application support for retail banking systems and processes.
• Investigate incidents escalated from L1, analyze logs, identify root causes.
• Resolve issues or coordinate with technical teams for timely resolution.
• Manage incidents and service requests using ServiceNow and Jira.
• Use Theia and monitoring tools for investigation and follow-up.
• Translate functional issues into technical requirements for IT.
• Maintain incident records and knowledge articles in Confluence.
• Identify recurring incidents and contribute to service improvements.
• Apply approved AI tools to documentation while respecting data policies.

Conhecimentos

L2 Application Support

IT Operations

Retail banking processes

ServiceNow

Jira

Confluence

AI tools

ITIL principles

French proficiency

English proficiency

Analytical skills

Communication skills

Ferramentas

Theia

ServiceNow

Jira

Confluence

Descrição da vaga

Nimber seeks an experienced L2 Application Support Analyst to work on banking applications supporting both B2B and B2C retail banking operations. You will join an IT team focused on stability, incident management and continuous improvement in an international environment.

The role requires strong analytical skills, fluent English and French (C1), with experience in ServiceNow, Jira, Confluence, and monitoring tools like Theia to drive efficient problem resolution.