Application Support Engineer N2/N3 (FRENCH)

Inetum; Lisboa; On-site; EUR 42,000 - 65,000; Full time

Job summary

Inetum is seeking a Senior Application Support Engineer (N2/N3) with strong Cassiopae experience to support a Leasing platform. You will investigate incidents, perform functional and technical analysis, and provide user support across business teams, developers, and software vendors.

Key requirements include Cassiopae (4.x/4.11), Leasing/Asset Finance knowledge, ServiceNow/Jira/Confluence, log analysis, basic Java, and fluent French (C2) with English (B2+) proficiency.

Qualifications

• Bachelor’s or Master’s degree in IT or related field.
• Strong analytical and problem-solving skills.
• Autonomous, customer-oriented, and organized.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Analyze, troubleshoot, and resolve application incidents.
• Reproduce and diagnose functional and technical issues.
• Analyze logs, APIs, and application flows.
• Manage incidents through to resolution and business validation.
• Coordinate with N3 teams and software vendors when escalation is required.
• Support testing, releases, and production activities.

Skills

Cassiopae

Application Support N2/N3

Leasing/Asset Finance

ServiceNow

Jira

Confluence

Log analysis

Java basics

French (C2)

English (B2+)

Education

Bachelor’s or Master’s degree in IT

Tools

ServiceNow

Jira

Confluence

Job description

Inetum is a leading European digital services company, helping organizations accelerate their digital transformation through consulting, technology solutions, and managed services.

Role

We are seeking a Senior Application Support Engineer (N2/N3) with strong techno-functional expertise on Cassiopae to support a critical Leasing platform. You will investigate incidents, perform functional and technical analysis, provide user support, and collaborate with business teams, developers, and software vendors.

Key Requirements

• Expert knowledge of Cassiopae (4.x / 4.11)
• Experience with Application Support N2/N3
• Knowledge of Leasing / Asset Finance
• Experience with ServiceNow, Jira, Confluence
• Log analysis, network troubleshooting (F12, HTTP), and incident management
• Basic Java knowledge (logs & stack traces)
• Fluent French (C2) and English (B2+)

Main Responsibilities

• Analyze, troubleshoot, and resolve application incidents.
• Reproduce and diagnose functional and technical issues.
• Analyze logs, APIs, and application flows.
• Manage incidents through to resolution and business validation.
• Coordinate with N3 teams and software vendors when escalation is required.
• Support testing, releases, and production activities.

Profile

• Bachelor's or Master's degree in IT or related field.
• Strong analytical and problem-solving skills.
• Autonomous, customer-oriented, and organized.
• Excellent communication and stakeholder management abilities.

Join Inetum and contribute to the support and evolution of a strategic Leasing ecosystem.