L2 Payment Terminal Support Specialist

Verifone; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

In‑office culture

Resumo da oferta

Verifone is seeking an L2 Helpdesk Support Specialist to join our in-office team working on payment infrastructure. You will handle inbound calls, diagnose escalated issues, and ensure timely resolution for clients across the country.

The role requires strong Portuguese and English communication, experience in technical support, and familiarity with CRM systems like Salesforce. This is a hands‑on, fast‑paced environment with opportunities for growth.

Qualificações

• Previous experience in technical helpdesk (L1/L2 level), ideally in IT services.
• Familiarity with CRM/ticketing systems (Salesforce experience is a strong plus).
• Good written and verbal communication skills in Portuguese and English.
• Team player mindset with a proactive, ownership‑driven approach.

Responsabilidades

• Answer inbound calls from clients, partners and field agents, providing timely and accurate first-point support.
• Handle escalated (L2) support cases beyond first‑line resolution, diagnosing and resolving technical and operational issues related to payment terminals.
• Monitor and respond to client communications via Outlook and Chat, maintaining SLA compliance.
• Analyze recurring issues and contribute to root‑cause identification and process improvement.
• Collaborate with internal teams and external partners to ensure end‑to‑end resolution.

Conhecimentos

Portuguese & English comms

CRM / Ticketing

Team player

Ferramentas

Salesforce

Descrição da oferta de emprego

Verifone is seeking an L2 Helpdesk Support Specialist to join our in-office team working on payment infrastructure. You will handle inbound calls, diagnose escalated issues, and ensure timely resolution for clients across the country.

The role requires strong Portuguese and English communication, experience in technical support, and familiarity with CRM systems like Salesforce. This is a hands‑on, fast‑paced environment with opportunities for growth.