Level 2 Payments Tech Support - Portugal

Francisco Partners; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Verifone is seeking an L2 Helpdesk Support Specialist in Lisbon to join a fast-paced, in-office team supporting payment infrastructure. You will handle inbound calls for payment terminal issues and resolve escalated problems that keep devices running smoothly across the country.

Responsibilities include diagnosing technical issues, monitoring communications, and driving root-cause analysis with cross-functional teams. Portuguese and English fluency is required, along with CRM experience.

Qualificações

• Experience in technical helpdesk (L1/L2) or IT services.
• Familiarity with CRM/ticketing systems such as Salesforce.
• Strong Portuguese and English written and verbal communication.
• Collaborative and proactive attitude.

Responsabilidades

• Answer inbound calls from clients and field agents with first-point support.
• Handle escalated L2 support cases for payment terminals.
• Monitor client communications via Outlook and chat, maintaining SLA.
• Analyze recurring issues and contribute to root-cause identification.
• Collaborate with internal teams and external partners for end-to-end resolution.

Conhecimentos

Technical helpdesk

CRM systems

Bilingual PT/EN

Team player

Ferramentas

Salesforce

Descrição da oferta de emprego

Verifone is seeking an L2 Helpdesk Support Specialist in Lisbon to join a fast-paced, in-office team supporting payment infrastructure. You will handle inbound calls for payment terminal issues and resolve escalated problems that keep devices running smoothly across the country.

Responsibilities include diagnosing technical issues, monitoring communications, and driving root-cause analysis with cross-functional teams. Portuguese and English fluency is required, along with CRM experience.