Key Account Manager - Portugal

Vitro S.A.; Lisboa; On-site; EUR 40,000 - 60,000; Full time

Job summary

A healthcare solutions company based in Lisbon is seeking a Key Account Manager to build and manage relationships with Key Decision Makers in hospitals and laboratories. The ideal candidate will have at least 5 years of laboratory experience and a BSc in Biomedical Science. Responsibilities include ensuring compliance with company ethics, providing sales forecasts, and effectively communicating with stakeholders. Strong organizational and interpersonal skills are essential for this role.

Qualifications

• Minimum of 5 years laboratory experience required.
• Ability to work under pressure and influence stakeholders.
• Proven track record in sales forecasting and demand planning.

Responsibilities

• Manage relationship with Key Decision Makers in healthcare.
• Ensure compliance with company ethics and agreements.
• Provide sales forecasts and maintain detailed account reviews.

Skills

Good organizational skills

Effective team worker

Good communication skills

Proactivity

Results-orientation

Education

BSc or equivalent in Biomedical Science

Tools

Laboratory equipment knowledge

Salesforce

Job description

The Key Account Manager is responsible for identifying and managing the relationship between the Key Decision Makers (in hospitals, private laboratories, region & health administrations) and the Company.

KEY ACCOUNTABILITIES

• Ensures compliance with Vitro Code of Ethics.
• Manages the relationship between the company and the KDM, KOL.
• Establishes and maintains relationships with customer´s management structure.
• Applies the business strategy defined for each business line.
• Responsible for the global, territorial and customer budget.
• Focuses the actions on Value Selling.
• Responsible for the profitability of the accounts.
• Maintains a current and in-depth knowledge of all products in the range.
• Ensures that new accounts place a standing order as soon as possible and that Vitro products are used to the maximum extent.
• Salesforce as essential tool of commercial management. To ensure quality of data, updating, consistency of opportunity funnel, forecasting, Salesforce as a single source of information and analysis for decision-making.
• In conjunction with GM`s ensures that reagent standing orders are renewed prior to expiry of the current one.
• Assures the compliance of the agreements and service levels with customers.
• Knowledge about custome’rs buying procedures, use it and report it with the adequate tools.
• In conjunction with the Application Specialists ensures that new systems are installed efficiently and brought into routine use as quickly as possible.
• Articulates the Company’s resources (specialists, product managers, technical support) for specific projects and problem resolution.
• Knows the product specifications and its impact on our customer health economics.
• Leads public tenders and private labs negotiations for national markets or our distributors .
• Provides a sales forecast to year end at each Sales Meeting; must be able to give an in-depth review of each account on the presented forecast.
• Is aware of and report on competitive activities / strategies.
• Understands the views of users and non-users on our products and their future product wishes.
• Ensures familiarity with our Quality System and following relevant procedures.

SKILLS & CAPABILITY

The ideal candidate for this position will exhibit the following core competencies:

• Good organizational skills.
• Ability to work under pressure.
• Effective team worker.
• Good communication skills and ability to influence at all levels.
• Good interpersonal skills and a good listener.
• Proactivity.
• Forecasting, S&OP y demand planification, basic finances.
• Results-orientation.
• Holistic view of business.
• Additional language skills or cultural sensitivity (depending on the region).

KNOWLEDGE & EXPIRIENCE

• Education: BSc or equivalent in Biomedical Science.
• Experience: A minimum of 5 years laboratory experience.
• Additional Skills/Knowledge: A good working knowledge of laboratory equipment. Computer skills.