Field Application Specialist - Portugal

Sysmex Europe; Faro, Lisboa; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Smart working

Health insurance

Vacation: 24 days + 2 closure days

Childcare support

Referral program

Diverse, multicultural environment

Job summary

Sysmex Europe SE is seeking a Field Application Specialist to join the Diagnostics team in Portugal, covering Leiria to the Algarve. This customer-facing role provides technical and scientific support, product demonstrations, and training for laboratory professionals.

The position is a 2-year fixed-term contract with potential for future transition. Will require extensive travel across the territory and collaboration with Sales, Marketing and Service teams to optimize workflows and ensure high

Qualifications

• Bachelor's degree in Life Sciences or related field.
• Minimum 2 years in the IVD industry.
• Hands-on laboratory experience.
• Experience delivering technical or scientific training.
• Willingness to travel across Portugal (Leiria to Algarve).

Responsibilities

• Serve as the application specialist for Hematology and Urinalysis solutions, providing expert support for analyzers and applications.
• Provide scientific, technical, and application support to laboratory customers.
• Deliver instrument demonstrations and workflow presentations.
• Train laboratory personnel and key users on products and applications.
• Support the sales team during customer visits, evaluations, and implementation projects.
• Act as a trusted advisor for laboratory workflow optimization.
• Participate in customer acquisition and account development activities.
• Gather market intelligence and competitor information.
• Organize and support scientific workshops, events, and training sessions.
• Collaborate with Sales, Marketing, Service, and other internal stakeholders.
• Ensure excellent customer satisfaction and long-term partnerships.

Skills

Portuguese

English (B1-B2)

Presentation

Analytical thinking

Customer focus

Education

Bachelor's in Life Sciences

Job description

We are a company that provides diagnostic solutions and medical technologies, founded in 1968 and headquartered in Kobe, Japan. Since 1970, Sysmex has been operating in Portugal through a distributor. After 50 years of partnership, in 2021, Sysmex acquired the distribution company and opened its first subsidiary in Portugal. With a strong global presence in more than 190 countries, Sysmex is a leader in diagnostic solutions, with a wide range of products in the fields of haematology, urinalysis, life science, flow cytometry, and essential healthcare, combining highly reliable, multifunctional, and easy-to-operate instruments, a variety of reagents and software, and reliable service and support.

Job Description Field Application Specialist - Portugal Req ID: 1566

About the Role

We are looking for a Field Application Specialist to join our Diagnostics team in Portugal, covering the territory from Leiria to the Algarve. In this customer-facing role, you will serve as a trusted technical and scientific partner for both customers and the sales organization, supporting laboratory professionals through product demonstrations, user training, implementation activities, and ongoing application and scientific support. You will play a key role in helping laboratories optimize their workflows while ensuring a high level of customer satisfaction and clinical confidence in our solutions.

Please note: This position is offered as a 2year fixed-term contract to cover a current business need. While there may be the possibility of transitioning to a permanent position in the future, this cannot be guaranteed at this stage and will depend on business requirements.

Key Responsibilities

• Serve as the application specialist for Hematology and Urinalysis solutions , providing expert support exclusively for analyzers and applications within these product lines.
• Provide scientific, technical, and application support to laboratory customers.
• Deliver instrument demonstrations and workflow presentations.
• Train laboratory personnel and key users on products and applications.
• Support the sales team during customer visits, evaluations, and implementation projects.
• Act as a trusted advisor for laboratory workflow optimization.
• Participate in customer acquisition and account development activities.
• Gather market intelligence and competitor information.
• Organize and support scientific workshops, events, and training sessions.
• Collaborate closely with Sales, Marketing, Service, and other internal stakeholders.
• Ensure excellent customer satisfaction and long-term partnerships.

Must-have requirments

Eduaction: Bachelor's degree in Life Sciences, Biomedical Sciences, Biology, Biotechnology, Pharmacy, or related field. Experience: Minimum 2 years of experience within the IVD industry. Hands-on laboratory experience. Experience delivering technical or scientific training. Lenguages: Native-level Portuguese Intermediate level of English (B1-B2), with the ability to communicate in a professional environment and understand technical documentation. Others: Willingness to travel extensively across the territory from Leiria to the Algarve.

Soft skills requirements

• Experience in specialized laboratories.
• Strong presentation and communication skills.
• Customer-focused mindset.
• Strategic thinking and analytical skills.
• Ability to influence and build relationships with stakeholders.

Competencies

Applying Technical Mastery Building Communication and Collaboration Showing Engagement and Motivation Championing customer needs Driving Business Value and Execution Communicating effectively

What we offer

• Flexible Compensation Plan in public transports, restaurants, childcare, health and wellbeing, gym and fitness etc. (depending on the bonus)
• Smart working – for back-office employees this means 3 days per week working in the office and 2 days working from home
• Health & dental insurance paid by Sysmex
• 24 vacation days per year + 2 additional company closure days (December 24th and 31st)
• Baby friendly company
• Referral program bonus – when you introduce us to people as talented as you
• Excellent, dynamic, and multicultural environment

Here you have our talent website in case you want to take a look at some current and real examples:

Available Location(s): Portugal, Faro, Portugal, Lisbon

Workplace Model: Field-based | Employment Type: Full-Time |Weekly Hours: 39.1