Monitoring & Operations Junior Analyst

Inetum Portugal; Porto; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Inetum Portugal seeks a Monitoring & Operations Junior Analyst to join an operational monitoring team in Porto. You will support critical infrastructure with event monitoring, incident triage, ticket management, and runbooks execution, with a path toward NOC L2 responsibilities.

On-site role with standard daytime hours. Ideal candidates are recent graduates or junior IT professionals with knowledge of Windows/Linux, TCP/IP basics, and ITSM concepts.

Qualificações

• Bachelor’s degree or equivalent in IT/Networks/Telecom.
• Recent graduates or junior professionals welcome.
• Portuguese professional fluency.
• Intermediate English.
• Knowledge of Windows and Linux systems.
• Understanding of TCP/IP, DNS, DHCP and VPN.

Responsabilidades

• Monitor alarms and events using observability and operational management platforms.
• Perform initial incident analysis and triage.
• Execute operational procedures defined in runbooks and playbooks.
• Create, update and track tickets.
• Validate alerts and identify false positives.
• Escalate incidents according to severity processes.
• Coordinate with technical teams and partners.
• Maintain operational documentation and knowledge articles.
• Contribute to continuous improvement and technical learning initiatives.

Conhecimentos

Windows

Linux

Networking basics

ITIL knowledge

Monitoring tools

Incident management

Portuguese (professional fluency)

English (intermediate)

Formação académica

Bachelor's degree or equivalent in IT/Networks/Telecom

Ferramentas

ITSM

Descrição da oferta de emprego

Monitoring & Operations Junior Analyst

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

Join an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.

Main Responsibilities

• Monitor alarms and events using observability and operational management platforms.
• Perform initial incident analysis and triage.
• Execute operational procedures defined in runbooks and playbooks.
• Create, update and track tickets.
• Validate alerts and identify false positives.
• Escalate incidents according to established severity processes.
• Coordinate with technical teams and technology partners.
• Maintain operational documentation and knowledge articles.
• Contribute to continuous improvement and technical learning initiatives.

Qualifications

• Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field.
• Suitable for recent graduates and junior professionals.
• Portuguese professional fluency.
• Intermediate English.

Knowledge / Experience:

• Windows and Linux systems.
• TCP/IP, DNS, DHCP and VPN networking concepts.
• Monitoring and observability tools.
• Service Desk and ITSM platforms.
• ITIL incident management concepts.
• Basic cloud, connectivity and infrastructure knowledge.

Additional Information

• Spanish language skills.
• Location / Work Model
• Porto, Portugal.
• On-site.
• Monday to Friday, 09:00 to 18:00.