Junior International Roaming & NOC Engineer - Hybrid

Itrtech Group; Porto; Híbrido; EUR 17 000 - 20 000; Tempo integral

Resumo da oferta

Itrtech Group in Portugal is hiring a Junior International Roaming & NOC Engineer for a hybrid role located in Fundão, Porto or Lisbon. The position requires 60% remote work and 40% on-site, with a 24x7 shift-based schedule and a focus on international roaming services support.

You will monitor services, detect alarms, perform first-level troubleshooting, and coordinate escalations with L2/L3 teams, vendors and operators, while learning LTE, VoLTE, 5G, IMS and signaling protocols in a global

Qualificações

• Degree or technical education in Telecommunications, Networking, CS or related field.
• At least 1 year of experience in telecom, networking, NOC operations or similar.
• Basic IP networking knowledge.
• Multilingual: Portuguese, English and Spanish.
• Willingness to work a 24x7 shift.
• Portugal-based with hybrid work model.

Responsabilidades

• Monitor international roaming services and platforms on a 24x7 basis.
• Detect alarms, incidents, service degradation and availability issues.
• Analyse and categorise incidents according to their severity and impact.
• Perform initial troubleshooting using established procedures and runbooks.
• Open, update, monitor and close incident tickets.
• Escalate complex incidents to L2/L3 teams, vendors, suppliers or partner operators.
• Maintain clear communication with internal and external stakeholders throughout the incident lifecycle.
• Ensure compliance with SLAs and operational procedures.
• Participate in maintenance activities, planned interventions and technical changes.
• Produce operational records, shift handover notes and service reports.
• Monitor operational KPIs and service-quality indicators.
• Contribute to continuous improvement of operational processes.
• Identify opportunities to automate recurring monitoring and support activities.
• Support service availability and quality for international roaming customers.

Conhecimentos

Portuguese language

English language

Spanish language

IP networking basics

Analytical thinking

Team communication

Formação académica

Degree or technical education in Telecommunications/Networking/CS

Descrição da oferta de emprego

Itrtech Group in Portugal is hiring a Junior International Roaming & NOC Engineer for a hybrid role located in Fundão, Porto or Lisbon. The position requires 60% remote work and 40% on-site, with a 24x7 shift-based schedule and a focus on international roaming services support.

You will monitor services, detect alarms, perform first-level troubleshooting, and coordinate escalations with L2/L3 teams, vendors and operators, while learning LTE, VoLTE, 5G, IMS and signaling protocols in a global