Junior HRIS & Performance Support Analyst

KWAN; Lisboa; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

KWAN in Lisbon seeks a Business Analyst / Service Support Analyst to support HR performance management processes within a SaaS platform. You will manage tickets, analyze incidents, configure data, and coordinate with the vendor to track issues, while delivering dashboards and reports for ongoing performance metrics.

The position offers a hybrid work model (3 days per week in the Lisboa office) and requires experience with HRIS, testing, and stakeholder collaboration in international settings.

Qualifications

• Experience as a Business Analyst or Service Support Analyst, or in a similar role.
• Exposure to HRIS implementation or support activities, ideally in an international context.
• Familiarity with performance management systems (HRIS suite or best-of-breed tools).
• Knowledge of testing methodologies (SIT, UAT).
• Proficiency in MS Office (Excel, PowerPoint, Word).

Responsibilities

• Manage support tickets for HR performance management processes based on a defined service catalog.
• Analyze, troubleshoot and resolve incidents across different levels of support complexity.
• Configure and maintain reference data, user access and security settings within the HR platform.
• Coordinate with the software vendor's support channels to log and follow up on product issues.
• Produce regular dashboards and reports to monitor ticket volumes and support activity.
• Participate in non-regression testing after patches or new releases.
• Collaborate with internal and external stakeholders in regular progress and steering meetings.

Skills

Business Analysis

HRIS experience

Stakeholder management

Testing methodologies

Tools

MS Office

Job description

KWAN in Lisbon seeks a Business Analyst / Service Support Analyst to support HR performance management processes within a SaaS platform. You will manage tickets, analyze incidents, configure data, and coordinate with the vendor to track issues, while delivering dashboards and reports for ongoing performance metrics.

The position offers a hybrid work model (3 days per week in the Lisboa office) and requires experience with HRIS, testing, and stakeholder collaboration in international settings.