Join us as a Customer Service Representative in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive Basic Salary

Annual Bonus

Meal Allowance

Transport Allowance

Health Insurance

Job summary

A leading Betting App company in Lisbon is seeking a Customer Service Representative to provide top-level support to customers. The role requires fluency in Portuguese and English, along with excellent communication skills and a customer-oriented attitude. Working in a dynamic environment with rotating shifts, you will assist customers with their queries and ensure satisfaction. Competitive salary and various benefits provided.

Qualifications

• Fluent in Portuguese (C2) and English (B2).
• Ability to handle a fast-paced environment.
• Availability for rotating shifts and night shifts.

Responsibilities

• Provide outstanding customer support to users of our Betting App.
• Assist customers with queries and resolve issues quickly.
• Give expert advice on app usage and technical troubleshooting.
• Work in a 24/7 environment with rotating shifts, including night shifts.
• Ensure customer satisfaction by delivering top-quality service at all times.

Skills

Customer-oriented attitude

Excellent communication skills

Multitasking ability

Multitasking

Customer-focused

Job description

Overview

Location: Lisbon, Portugal (On-site) • Languages: Portuguese (C2) + English (B2). Are you passionate about sports, technology, and providing top-notch customer service? Join our dynamic team and work with one of the most exciting Betting Apps in the industry. We are looking for a Customer Service Representative to support the Portuguese market in Lisbon.

What We Offer

• Competitive Basic Salary for a rewarding career
• Annual Bonus based on performance and results
• Meal Allowance to help with your daily meals
• Transport Allowance for your daily commute
• Health Insurance from day one (small monthly contribution required; free after 6 months of contract)

Your Role

• Provide outstanding customer support to users of our Betting App
• Assist customers with queries and resolve issues quickly and efficiently
• Provide expert advice on app usage, betting features, and technical troubleshooting
• Work in a 24/7 environment with rotating shifts, including night shifts, to support our customers around the clock
• Ensure customer satisfaction by delivering top-quality service at all times

Requirements

• Portuguese (C2) and English at a B2 level
• Excellent communication skills, both written and verbal
• Ability to handle a fast-paced environment and multitask effectively
• Customer-oriented attitude with a passion for delivering exceptional service
• Availability for rotating shifts, including night shifts, and 2 days off (rotative)

Why Lisbon?

Living and working in Lisbon offers the perfect blend of work and lifestyle. Here’s why you’ll love living in this exciting city:

• Stunning Weather: Lisbon enjoys mild winters and warm summers, perfect for outdoor activities all year round.
• Rich Culture & History: Explore historic sites like the Belém Tower, Jerónimos Monastery, and the Alfama district.
• Vibrant Social Scene: Enjoy the nightlife, café culture, and delicious Portuguese cuisine.
• Beautiful Beaches: Coastal location with easy access to top beaches in Portugal for weekend relaxation or after-work unwinding.
• Affordability: Great cost of living compared to other major European cities.

Ready to be part of an exciting industry while enjoying life in Lisbon? Apply now and start your journey with a leading Betting App that offers both career growth and an unbeatable lifestyle!