Italian-Speaking Telecom Customer Support Specialist

Mercier Consultancy MD; Portugal; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary

2 extra salaries per year

Fully paid relocation package

Fully paid training

Health insurance

Resumo da oferta

A consultancy firm is seeking Italian Speaking Customer Service Representatives for a prominent Telecommunications Company based in Greece. This role involves managing customer inquiries, providing accurate information on services, and resolving complaints. Candidates should have fluency in Italian, experience in customer service, and strong communication skills. Benefits include a competitive salary, extra annual salaries, relocation support, and health insurance.

Qualificações

• Fluency in Italian (both written and spoken) is essential.
• Prior experience in customer service, preferably within telecommunications.
• Ability to manage inquiries and complaints professionally.

Responsabilidades

• Manage customer inquiries about telecommunications services via phone, email, and chat.
• Provide information on mobile and broadband plans.
• Document all customer interactions in the CRM system.

Conhecimentos

Fluency in Italian

Communication skills

Customer-oriented approach

Organizational skills

Ferramentas

CRM software

Telecommunications software

Descrição da oferta de emprego

A consultancy firm is seeking Italian Speaking Customer Service Representatives for a prominent Telecommunications Company based in Greece. This role involves managing customer inquiries, providing accurate information on services, and resolving complaints. Candidates should have fluency in Italian, experience in customer service, and strong communication skills. Benefits include a competitive salary, extra annual salaries, relocation support, and health insurance.