Italian-speaking Technical Support Rep(B)

Savior Artigos Texteis Lda; Porto; Presencial; EUR 28 000 - 36 000; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda in Porto is seeking Italian-speaking Technical Support Specialists to join our advanced support team. You will navigate complex systems, perform deep-dive troubleshooting, and provide clear, structured solutions to customer inquiries.

This fast-paced role offers strong potential for professional development, collaboration with global colleagues, and the chance to explain technical concepts in plain language to clients.

Qualificações

• Fluent Italian; able to explain technical steps clearly to customers.
• Comfort with reading/writing technical English for manuals and internal notes.
• Structured, logical approach to breaking down complex issues.

Responsabilidades

• Investigate tricky technical issues through deep-diving troubleshooting to identify root causes.
• Analyze system glitches by reviewing user settings, configurations, and data logs.
• Collaborate with internal technical teams and system engineers to resolve issues and improve performance.
• Document solutions with clear guides and logs for the wider team.
• Guide customers through advanced system updates or software adjustments safely and confidently.
• Maintain high service standards, ensuring inquiries are resolved quickly and accurately.

Conhecimentos

Fluent Italian

English for tech

Problem solving

Tech literacy

Clear communication

Local paperwork

Descrição da oferta de emprego

Summary

Ready to bring your technical analytical skills to a leading international company in Porto? We are seeking Italian‑speaking Technical Support Specialists to join an advanced support team. This position is tailored for individuals who are highly comfortable navigating complex computer systems, enjoy digging deeper into tricky technical issues, and love finding structural solutions to customer inquiries. It offers a fast‑paced environment with great potential for long‑term professional development.

Responsibilities (What You Will Do)

• Investigate Tricky Cases: Take charge of complicated technical issues, performing deep‑dive troubleshooting to find out exactly why a service or system is acting up.
• Analyze System Glitches: Look into user settings, software configurations, and data logs to identify patterns and root causes of complex problems.
• Collaborate Globally: Work closely with internal technical departments and system engineers to resolve issues and improve system performance.
• Document Solutions: Keep clear, simple guides and logs of how you fixed unique technical issues so the wider team can learn from them.
• Guide System Updates: Walk customers through advanced system updates or software adjustments safely and confidently.
• Maintain Service Standards: Ensure that critical inquiries are resolved quickly, accurately, and with the highest level of professional care.

Requirements (What You Need)

• Language Power: Fluent, high‑level command of both spoken and written Italian to clearly explain technical steps to customers.
• Technical English: Comfort reading and writing in English, specifically for technical terms, software manuals, or internal team system notes.
• Problem‑Solving Mindset: A logical, structured way of thinking that helps you break down a complex issue into smaller, fixable parts.
• Strong Tech Comfort: Deep familiarity with computer operating systems, network basics, or internet tools.
• Clear Communicator: The ability to take complicated technical solutions and explain them in plain, easy‑to‑understand terms to anyone.
• Local Paperwork: You must already live in or near Porto and have your local Portuguese working papers ready (like your NIF and NISS) to start right away. (Please note: Relocation support is not available).