Italian Speaking Support Agent - Athens, Relocation Included

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance and social benefits

Fully Paid Training on systems

Job summary

Mercier Consultancy Group is hiring an Italian Speaking Customer Service Agent for Edenred in Athens, Greece. The role focuses on delivering expert support to Italian-speaking clients through multiple channels and aligning with service standards in a dynamic environment.

You will assist with inquiries, ensure accurate CRM documentation, and collaborate with internal teams to resolve complex issues. Onsite with relocation support and competitive benefits, this position offers growth within a

Qualifications

• Native or fluent Italian (spoken and written) required.
• Professional proficiency in English for internal systems and collaboration.
• EU passport valid for Greece postings is mandatory.
• Strong communication skills and a passion for customer support excellence.
• Previous experience in customer-facing or support roles is an advantage.

Responsibilities

• Be the primary point of contact for Italian-speaking clients, delivering expert support across channels (phone, email, chat).
• Resolve inquiries regarding Edenred products and services efficiently.
• Maintain high customer satisfaction with precise information and tailored solutions.
• Document all client interactions in the CRM system for seamless service continuity.
• Collaborate with internal teams to address complex technical or billing issues.
• Stay updated on service changes to provide accurate guidance to end-users.
• Contribute to team performance metrics and quality standards in a fast-paced environment.

Skills

Italian language

English language

Communication skills

Job description

Mercier Consultancy Group is hiring an Italian Speaking Customer Service Agent for Edenred in Athens, Greece. The role focuses on delivering expert support to Italian-speaking clients through multiple channels and aligning with service standards in a dynamic environment.

You will assist with inquiries, ensure accurate CRM documentation, and collaborate with internal teams to resolve complex issues. Onsite with relocation support and competitive benefits, this position offers growth within a