Italian Speaking Microsoft IT Support Agent – Athens Relocation

Mercier Consultancy Md; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

13th and 14th salary bonus

Relocation package

IT training

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Microsoft to join its IT support team in Athens, Greece. You will provide high-level technical assistance and handle inquiries via phone, email, and live chat, while maintaining detailed CRM documentation.

The role offers relocation support and a competitive monthly salary with performance bonuses, upfront IT training, and health insurance.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• EU passport or work permit for residency and employment in Greece.
• Experience in technical support or customer service is preferred.
• Strong communication and customer-centric mindset is required.
• Ability to thrive in an international, multicultural environment.
• Experience with CRM systems is advantageous.

Responsibilities

• Provide high-level technical assistance for Microsoft software and services.
• Resolve IT inquiries via phone, email, and live chat.
• Document issues and troubleshooting steps in CRM systems.
• Collaborate with IT teams to resolve product concerns.
• Adhere to SLAs in a fast-paced IT environment.
• Stay updated on Microsoft releases and cloud computing trends.
• Deliver professional, empathetic Italian-speaking support.

Skills

Native Italian

Excellent communication

Customer-centric mindset

Technical support experience

CRM systems experience

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Microsoft to join its IT support team in Athens, Greece. You will provide high-level technical assistance and handle inquiries via phone, email, and live chat, while maintaining detailed CRM documentation.

The role offers relocation support and a competitive monthly salary with performance bonuses, upfront IT training, and health insurance.