Customer Support Specialist, Italian Speaker

TeamViewer; Porto; Híbrido; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite onboarding

Competitive compensation

Public transport friendly offices

Benefits platform access

Team events

Hybrid work time

Work From Abroad program

Diversity & inclusion

Resumo da oferta

TeamViewer is seeking a Customer Support Specialist to help customers resolve IT challenges and deliver outstanding service. The role covers technical inquiries, onboarding, licensing, invoicing, and account management via phone, email, ticketing system and chat.

You will assist customers using our software solutions, conduct product demonstrations, and tailor offers throughout their journey. Excellent communication and problem-solving skills in Italian and English are essential.

Qualificações

• Fluent in Italian and English required.
• Strong interest in technology, software and IT environments.
• Ability to explain technical concepts to customers of varying expertise.
• Excellent communication and problem-solving skills with a customer focus.
• Comfort with Windows and macOS and learning new technologies.

Responsabilidades

• Provide professional support to customers via phone, email, ticket system and chat.
• Assist with software usage, onboarding, licensing, subscriptions, invoicing and account management.
• Analyze issues, identify solutions and guide customers for a smooth experience.
• Demonstrate product features and tailor solutions to customer needs.
• Collaborate with internal teams to resolve requests and improve the customer experience.
• Build strong relationships to deliver high-quality customer service.

Conhecimentos

Fluent in Italian

Fluent in English

Tech interest

Customer communication

Problem solving

Windows/macOS

SaaS experience

Team collaboration

Descrição da oferta de emprego

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a Customer Support Specialist and help our customers solve their IT challenges while delivering an outstanding customer experience.

• Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
• Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
• Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
• Support customers in understanding and effectively using our software solutions.
• Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
• Prepare tailored offers and support customers throughout their journey with TeamViewer.
• Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
• Contribute to delivering a high-quality customer experience by building strong relationships with our customers.

Requirements

• Fluent in Italian and English; additional languages are a plus.
• Strong interest in technology, software, and IT environments.
• Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
• Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
• Comfortable working with Windows and macOS environments and learning new technologies.
• Ability to support customers across various topics, including technical inquiries, onboarding, licensing, subscriptions, invoicing, and account-related requests.
• Strong analytical skills with the ability to balance technical and administrative tasks.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, curious, and eager to continuously learn and develop.
• Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid work time
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.