Italian Speaking Customer Service Agent For Microsoft - Work In Athens, Greece

Mercier Consultancy Md; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

13th and 14th salary bonus

Relocation package

IT training

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Microsoft to join its IT support team in Athens, Greece. You will provide high-level technical assistance and handle inquiries via phone, email, and live chat, while maintaining detailed CRM documentation.

The role offers relocation support and a competitive monthly salary with performance bonuses, upfront IT training, and health insurance.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• EU passport or work permit for residency and employment in Greece.
• Experience in technical support or customer service is preferred.
• Strong communication and customer-centric mindset is required.
• Ability to thrive in an international, multicultural environment.
• Experience with CRM systems is advantageous.

Responsibilities

• Provide high-level technical assistance for Microsoft software and services.
• Resolve IT inquiries via phone, email, and live chat.
• Document issues and troubleshooting steps in CRM systems.
• Collaborate with IT teams to resolve product concerns.
• Adhere to SLAs in a fast-paced IT environment.
• Stay updated on Microsoft releases and cloud computing trends.
• Deliver professional, empathetic Italian-speaking support.

Skills

Native Italian

Excellent communication

Customer-centric mindset

Technical support experience

CRM systems experience

Tools

CRM systems

Job description

Italian Speaking Customer Service Agent For Microsoft

About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, specializing in connecting elite talent with industry‑leading corporations across Europe. As a leader in the human capital sector, we pride ourselves on facilitating career‑defining opportunities within the global IT industry.

Job Overview We are currently sourcing exceptional professionals for the Italian Speaking Customer Service Agent For Microsoft position in Greece. This role offers the unique chance to join a world‑class IT team in Athens, combining high‑level technical support with the vibrant professional culture of one of the most sought‑after jobs in Greece.

Key Responsibilities

• Provide high‑level technical assistance for Microsoft software and service ecosystems
• Resolve complex IT inquiries via telephone, email, and live chat, ensuring maximum user satisfaction
• Maintain detailed documentation of technical issues and troubleshooting steps within our CRM systems
• Collaborate with cross‑functional IT teams to extend and resolve critical product concerns
• Adhere to strict service level agreements (SLAs) within the fast‑paced Information Technology sector
• Stay updated on the latest Microsoft technological releases and cloud computing trends
• Deliver consistent, professional, and empathetic support to Italian‑speaking enterprise and consumer clients

Requirements

• Native or fluent Italian (spoken and written) is absolutely essential for this role
• Valid EU passport or work permit allowing residency and employment in Greece
• Strong affinity for technology and passion for the IT industry
• Exceptional communication skills and a customer‑centric mindset
• Ability to thrive in an international, multicultural environment
• Previous experience in technical support or customer service is highly preferred

Benefits What We Offer

• Competitive Monthly Salary
• Two Extra Salaries Per Year (13th and 14th salary bonus)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
• Comprehensive, fully paid initial and ongoing IT training
• Health Insurance coverage and additional employee benefits
• Opportunities for career progression within the global IT sector
• Professional, modern working environment in the heart of Athens

Life in Greece

Life in Greece Choosing one of our Italian‑speaking jobs means embracing the incomparable Mediterranean lifestyle. Living in Greece offers a unique blend of ancient history and contemporary flair, where you can enjoy world‑class weather, breathtaking coastal landscapes, and a vibrant nightlife after finishing your day at the office. Greece is a perfect destination for those looking to advance their professional profile while enjoying a high quality of life.

Beyond the career opportunities, Greece provides an affordable and exciting environment for expatriates. From world‑renowned gastronomy to the warmth of the local culture, you will find that relocating to Greece is a life‑changing experience. Our dedicated relocation support ensures your move to this beautiful country is seamless, making this Italian Speaking Customer Service Agent For Microsoft position in Greece the ideal next step in your IT career.

Italian Speaking Customer Service Agent For Microsoft - Work In Athens, Greece Lisbon, Portuguese Republic, PT