Italian-Speaking Digital Ads Tech Support Pro

Europe Language Jobs; Lisboa; Presencial; EUR 25 000 - 32 000; Tempo integral

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking a Technical Support Digital Ads specialist to support client advertising products across email and chat. You will work to improve user experience and ensure guideline adherence while delivering reliable service.

The role requires fluency in Italian (C1) and English (B2), a Marketing-related degree, and hands-on digital marketing and paid campaigns experience. Join a global team with strong growth opportunities.

Qualificações

• Fluent in Italian (C1) and English (B2) both verbal and written.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience with paid campaign management (mandatory).
• Experience in a Contact Centre or advertising tech service program.
• Ability to work in a team and independently.
• Familiar with social media products and digital advertising basics.

Responsabilidades

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Conhecimentos

Italian (C1)

English (B2)

Marketing degree

Digital marketing experience

Paid campaign management

Contact center experience

Teamwork and independence

Formação académica

Marketing degree or related field

Descrição da oferta de emprego

Concentrix in Lisbon, Portugal is seeking a Technical Support Digital Ads specialist to support client advertising products across email and chat. You will work to improve user experience and ensure guideline adherence while delivering reliable service.

The role requires fluency in Italian (C1) and English (B2), a Marketing-related degree, and hands-on digital marketing and paid campaigns experience. Join a global team with strong growth opportunities.