Italian-Speaking Customer Support Specialist — Lisbon

CBTalents.org; Lisboa; Presencial; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal card

Christmas/holiday bonuses

Professional development opportunities

Relocation package

Resumo da oferta

CBTalents.org is seeking a Customer Support Representative to assist Italian-speaking users with account, login, and platform issues from Lisbon. You will respond to inquiries via email and chat, delivering clear, empathetic support while adhering to procedures.

The role requires fluency in Italian and strong English, with a 40-hour weekly schedule on rotational shifts. A relocation package and benefits are offered to enable a smooth transition to Lisbon.

Qualificações

• Fluent in Italian (written and spoken).
• Good command of English for training and internal communication.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset with a professional attitude.
• Ability to work independently and in an international team.
• Willingness to work rotational shifts, including weekends/holidays.
• Previous customer service or technical support experience is a plus but not required.

Responsabilidades

• Respond to customer inquiries via email, chat, or other channels.
• Provide accurate solutions for account, login, technical, and platform issues.
• Communicate clearly and empathetically with Italian-speaking users.
• Follow company guidelines and troubleshooting procedures.
• Escalate complex cases to the appropriate department.
• Document customer cases and update internal systems.
• Collaborate with colleagues across departments to maintain high service quality.
• Meet quality, productivity, and customer satisfaction targets.

Conhecimentos

Italian fluency

English proficiency

Communication skills

Problem-solving

Customer focus

Independence

Shift work

Descrição da oferta de emprego

CBTalents.org is seeking a Customer Support Representative to assist Italian-speaking users with account, login, and platform issues from Lisbon. You will respond to inquiries via email and chat, delivering clear, empathetic support while adhering to procedures.

The role requires fluency in Italian and strong English, with a 40-hour weekly schedule on rotational shifts. A relocation package and benefits are offered to enable a smooth transition to Lisbon.