Italian Customer Support Pro - Lisbon, 24/7 Shifts

CBT; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal card

Christmas and holiday bonuses

Professional development opportunities

Free Portuguese lessons

Cooking classes

Sports activities and social events

Shared company apartments

Resumo da oferta

CBT is seeking a Customer Support Representative in Lisbon to assist Italian-speaking users with account, login, and technical issues. You will respond via email, chat, and other channels, delivering high-quality, empathetic service as part of an international team.

You must communicate in Italian and English, follow procedures, document cases, and collaborate with colleagues to meet quality and productivity targets. A relocation package and 40-hour workweek are provided for eligible candidates.

Qualificações

• Fluency in Italian (written and spoken).
• Good command of English for training and internal communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and professional attitude.

Responsabilidades

• Respond to customer inquiries via email, chat, or other support channels.
• Provide accurate solutions for account, login, technical, and platform-related issues.
• Communicate clearly, professionally, and empathetically with Italian-speaking users.
• Apply company guidelines and troubleshooting procedures consistently.
• Identify issues requiring specialized assistance and escalate to the appropriate department.
• Handle shifts as part of a 24/7 rotational team and document interactions in internal systems.
• Meet established quality, productivity, and customer satisfaction targets.

Conhecimentos

Italian

English

Descrição da oferta de emprego

CBT is seeking a Customer Support Representative in Lisbon to assist Italian-speaking users with account, login, and technical issues. You will respond via email, chat, and other channels, delivering high-quality, empathetic service as part of an international team.

You must communicate in Italian and English, follow procedures, document cases, and collaborate with colleagues to meet quality and productivity targets. A relocation package and 40-hour workweek are provided for eligible candidates.