Italian Speaking Customer Advisor

Ignite; Cascais; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement

Paid onboarding

Culture & events

Health insurance

Lisbon living

Resumo da oferta

Ignite in Lisbon seeks an Italian-speaking Customer Support Representative to resolve inquiries via phone, chat, and email. You will represent top brands and provide proactive, empathetic service in a fast-paced environment.

Proactive problem-solvers with strong Italian and solid English (B2+) will thrive. This full-time, on-site role offers a 24/7 rotation and opportunities for advancement within a multicultural team in Lisbon.

Qualificações

• Italian language fluency at C1/C2 level for written and spoken communication.
• English proficiency at B2+ for internal communication and training.
• Willingness to work a 24/7 rotating shift pattern.
• Full-time daily presence at the Lisbon site and EU work eligibility.

Responsabilidades

• Handle inbound Italian customer inquiries via chat, phone, and email.
• Troubleshoot issues and deliver tailored, efficient resolutions.
• Log interactions and updates in the CRM with accuracy.
• Meet operational targets including CSAT and first contact resolution.
• Participate in ongoing training on products and policies.

Conhecimentos

Italian

English (B2+)

Flexible shifts

On-site

EU work authorisation

Descrição da oferta de emprego

Job Title: Italian-Speaking Customer Support Representative

Work Environment: Fully On-Site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)

Position Overview

Looking to launch an exciting career in Portugal? We are hiring client-focused, fluent Italian speakers to join our multicultural team in Lisbon. Representing top brands, you will support Italian customers by resolving incoming inquiries via phone, chat, and email. This role is ideal for proactive problem-solvers who thrive in fast-paced environments.

Key Responsibilities

• Customer Interaction: Manage inbound Italian customer requests via live chat, phone, and email with professionalism and care.
• Issue Resolution: Troubleshoot customer challenges, identify root causes, and deliver customized, efficient solutions.
• System Logging: Maintain detailed records of client interactions, ticket updates, and resolutions in the CRM software.
• Performance Goals: Consistently meet operational targets, including CSAT, First Contact Resolution, and average handle times.
• Ongoing Learning: Participate in continuous training programs to stay updated on product releases, policies, and workflows.

Qualifications

Essential Criteria:

• Italian Language: Fluent proficiency (C1/C2 level) in both written and spoken Italian.
• English Competency: Minimum B2 proficiency for internal communication, systems training, and team collaboration.
• Schedule Flexibility: Ability to work a flexible 24/7 rotational shift pattern.
• On-Site Requirement: Full-time daily presence at our Lisbon site.
• Work Authorization: EU/EEA citizenship, EU passport, or full legal authorization to work in Portugal.

Key Attributes:

• Strong communication skills, active listening abilities, composure under pressure, and a proactive work ethic.

Compensation Models

Candidates can choose between two tailored compensation options based on their personal situation:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month schedule).
  • Ideal For: Candidates already residing in Lisbon or those who prefer to arrange independent housing.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month schedule).
  • Accommodation: Private room in a shared company-managed flat with all utility bills included.
  • Travel Benefits: Full reimbursement for your flight to Lisbon post-probation, plus organized airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Structured internal progression paths into QA, Training, or Leadership roles.
• Paid Onboarding: Comprehensive fully paid initial training to prepare you for success.
• Work Environment: High-energy, international company culture with sports clubs, team outings, and social events.
• Health & Wellness: Private health insurance after 6 months of employment, plus dedicated mental health resources.
• Location Advantages: Enjoy living in Lisbon, featuring a coastal climate, rich history, and dynamic city life.