Creator - Italian Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Cross Border Talents is hiring a Creator in Lisbon to support customers on-site, helping resolve queries and ensure positive outcomes. The role focuses on frontline customer support, handling conversations with care and efficiency.

You would join a dynamic team, contributing to a newly formed Italian unit and coordinating with internal systems and case notes to maintain high service standards.

Qualificações

• Able to stay organized when handling multiple cases at once.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Right to work in Portugal without sponsorship required.
• Comfortable in a fast-moving, customer-facing role.

Responsabilidades

• Recognize when escalation is needed versus resolving directly.
• Keep internal systems and case notes accurate and current.
• Contribute to a supportive, collaborative team environment.
• Resolve issues efficiently without cutting corners on quality.

Conhecimentos

Organizational skills

Customer-facing experience

Descrição da oferta de emprego

An employer in Lisbon is hiring for a Creator role and building out their Italian team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Key Responsibilities

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Resolve issues efficiently without cutting corners on quality

Requirements

• Able to stay organized when handling multiple cases at once
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

Working Conditions

• Work model: On-Site

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