Italian-Speaking Ad Support & Campaign Specialist

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Attendance bonus

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Support Specialist to assist customers in a digital advertising environment from Lisbon, Portugal. You will handle inquiries related to social media products and paid campaigns, using fluent Italian and English to deliver professional service.

The role demands prior paid campaign management experience, a Marketing-related degree, and strong digital marketing knowledge.

Qualifications

• Fluent Italian and English communication skills.
• Experience in paid campaign management is mandatory.
• Experience in digital marketing and customer service in advertising technology environments.
• Knowledge of social media products and basic digital advertising concepts.
• Strong customer focus and ability to work rotating shifts.

Responsibilities

• Respond to customer enquiries with clear, helpful information.
• Assist with questions related to social media products and digital advertising.
• Support users with paid campaign-related issues.
• Investigate customer concerns and provide appropriate solutions.
• Follow internal procedures and service-quality guidelines.
• Work effectively both independently and as part of a team.

Skills

Italian (fluent)

English (fluent)

Paid campaign management

Digital marketing

Social media products knowledge

Customer focus

Rotating shifts

Education

Degree in Marketing or related field

Job description

Cross Border Talents is seeking an Italian-speaking Customer Support Specialist to assist customers in a digital advertising environment from Lisbon, Portugal. You will handle inquiries related to social media products and paid campaigns, using fluent Italian and English to deliver professional service.

The role demands prior paid campaign management experience, a Marketing-related degree, and strong digital marketing knowledge.