Italian Market Customer Service Executive

Smartbox Italia; Carcavelos; Hybrid; EUR 21,000 - 30,000; Full time

Job summary

Smartbox Group in Portugal seeks a Customer Service Executive to be the heart of the brand, delivering seamless service across phone, email and chat. You will build relationships with B2C customers and B2B partners, supporting onboarding and daily operations from our Carcavelos office.

You'll work in a fast-paced, multicultural team with a hybrid setup, using Salesforce and other tools to log notes, resolve inquiries, and drive customer satisfaction while upholding quality KPIs.

Qualifications

• Language Skills: Native or fluent (market) (written & spoken) + strong professional English.
• Experience: Background in Customer Service or B2B Partner Support (is a plus).
• Tech-Savvy & Multitasker: Comfortable navigating multiple tools (e.g., Salesforce) and logging notes while communicating in real time.
• Problem-Solver: Detail-oriented, proactive, and logical thinker who stays calm in a fast-paced environment.
• Positive Energy: A team player with strong work ethic, curiosity, and a genuine passion for helping people.

Responsibilities

• Be the Brand Ambassador: Deliver exceptional support to customers and partners across all communication channels (phone, email and chat).
• Drive B2B Success: Support restaurant, hotel, and activity partners through onboarding, tool mastery, and daily operational guidance to maximize their engagement.
• Turn Challenges into Wins: Efficiently resolve inquiries and complaints, turning every interaction into a positive experience.
• Add Value: Guide customers through orders, exchanges, and upsell opportunities while encouraging self-service solutions.
• Collaborate & Achieve: Maintain precise contact logs, uphold schedule reliability, and work closely with your team to hit quality and performance KPIs.

Skills

Fluent English

Customer Service

B2B Partner Support

Tech-Savvy

Multitasking

Problem-Solving

Positive Energy

Tools

Salesforce

Job description

Smartbox Group in Portugal seeks a Customer Service Executive to be the heart of the brand, delivering seamless service across phone, email and chat. You will build relationships with B2C customers and B2B partners, supporting onboarding and daily operations from our Carcavelos office.

You'll work in a fast-paced, multicultural team with a hybrid setup, using Salesforce and other tools to log notes, resolve inquiries, and drive customer satisfaction while upholding quality KPIs.