Bilingual Backoffice CX Specialist (PT-EN)

Smartbox Group; Porto; Sur place; EUR 20 000 - 28 000; Plein temps

Résumé du poste

Smartbox Group, Europe’s leading leisure gift provider, seeks a Backoffice Customer Experience Specialist (PT-EN) to support international markets from our Carcavelos office. You will handle written email communications, translate inquiries with AI tools, and draft clear, high-quality responses for B2C and B2B partners.

You will maintain accurate CRM logs (Salesforce), monitor translation quality, and help optimize templates and prompts.

Qualifications

• Strong professional English, written & spoken.
• Analytical mindset with attention to detail.
• Proactive problem-solving in written communication.

Responsabilités

• Interpret and translate inquiries using AI tools and draft high-quality responses.
• Manage email and ticket workflows for customers and partners.
• Assist users with orders, exchanges, and self-service solutions.
• Monitor translation quality and tailor responses to the right tone.
• Maintain precise CRM logs (Salesforce) and support KPIs.

Connaissances

English proficiency

Analytical thinking

Problem solving

Adaptability

Outils

Salesforce

ChatGPT

DeepL

Description du poste

Smartbox Group, Europe’s leading leisure gift provider, seeks a Backoffice Customer Experience Specialist (PT-EN) to support international markets from our Carcavelos office. You will handle written email communications, translate inquiries with AI tools, and draft clear, high-quality responses for B2C and B2B partners.

You will maintain accurate CRM logs (Salesforce), monitor translation quality, and help optimize templates and prompts.