Customer Service Executive: Hybrid in Carcavelos

Smartbox Group; Lisboa; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Work-life balance

Hybrid work setup

Carcavelos office

Job summary

Smartbox Group in Lisbon region seeks a Customer Service Executive to be the heart of the brand, delivering outstanding support across phone, email and chat for B2C partners and customers.

In this hybrid role, you will onboard restaurant, hotel and activity partners, guide them through our tools, resolve inquiries, and upsell where appropriate, while logging interactions and maintaining service quality.

Qualifications

• Experience in Customer Service or B2B Partner Support is a plus.
• Ability to log notes while communicating in real time across multiple channels.
• Comfort navigating multiple tools (e.g., Salesforce) and maintaining accurate contact records.

Responsibilities

• Be the Brand Ambassador: deliver exceptional support across phone, email and chat.
• Drive B2B Success: onboard and guide restaurant, hotel and activity partners.
• Turn Challenges into wins: resolve inquiries and complaints efficiently to a positive outcome.
• Add Value: assist customers through orders, exchanges and upsell opportunities.
• Collaborate & Achieve: maintain logs, scheduling discipline, and hit KPIs with the team.

Skills

Fluent English

Customer Service

Tools

Salesforce

Job description

Smartbox Group in Lisbon region seeks a Customer Service Executive to be the heart of the brand, delivering outstanding support across phone, email and chat for B2C partners and customers.

In this hybrid role, you will onboard restaurant, hotel and activity partners, guide them through our tools, resolve inquiries, and upsell where appropriate, while logging interactions and maintaining service quality.