Italian Customer Support in Lisbon - Welcome Bonus 2000 - NO Nights Shifts

Cross Border Talents; Setúbal; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A customer support company is looking for an Italian Customer Support agent in Setúbal, Portugal. This role involves engaging with customers through various channels while providing assistance and ensuring satisfaction without any night shifts. The ideal candidate should have strong communication skills, be eager to learn, and hold EU citizenship or a Portuguese Residency Card. The company offers a competitive salary, performance bonus, and relocation package, making it an attractive opportunity for those passionate about customer support.

Qualificações

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support.
• Eagerness to learn and grow.
• Eagerness to learn and grow.

Responsabilidades

• Communicate professionally with customers via phone, email, and chat.
• Provide guidance and resolve customer concerns.
• Accurately document customer interactions.
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Conhecimentos

Strong leadership skills

Analytical skills

Communication skills

Descrição da oferta de emprego

Overview

Italian Customer Support in Lisbon - Welcome Bonus 2000 - NO Nights Shifts

About the job

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If you’re proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Responsibilities

• Communicate with customers in a professional, friendly manner via phone, email, and chat


• Respond to a wide range of inquiries, from service information to account support and troubleshooting


• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey


• Accurately document cases and maintain up-to-date records of customer interactions


• Escalate complex or sensitive issues according to established procedures


• Collaborate with internal teams to deliver accurate, timely resolutions


• Consistently achieve service quality and response time targets


• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements

• EU Citizenship or Portuguese Residency Card


• 0-1 year of experience in customer support


• Strong leadership, analytical, and communication skills


• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills


• Performance Bonus: Recognizing your achievements


• Meal Allowance: Covering your daily meals


• Transportation Support: Assisting with commuting costs


• Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work

Engage and grow in a collaborative office environment

How to Apply

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!