Italian Customer Support in Lisbon - 2000 Euros Signing Bonus

Cross Border Talents; Lisboa; Presencial; EUR 20 311 - 24 328; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Onsite Work

Resumo da oferta

A customer support company in Lisbon is seeking a motivated Customer Support Specialist. You will provide top-notch assistance across phone, email, and chat, ensuring a satisfying customer experience. The ideal candidate has strong communication skills and 0-1 year of experience. Competitive salary with bonuses and additional benefits such as meal and transportation allowances are offered.

Qualificações

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support is preferred.
• Strong leadership and communication skills necessary.

Responsabilidades

• Deliver prompt, high-quality support via multiple channels.
• Assist users with setting up accounts and troubleshooting.
• Build trust and rapport through clear communication.

Conhecimentos

Customer service orientation

Analytical skills

Strong communication

Problem-solving

Descrição da oferta de emprego

About the job Italian Customer Support in Lisbon - 2000 Euros Signing Bonus

We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities

• Deliver prompt, high-quality support via phone, email, chat, and social platforms
• Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems
• Approach every interaction with empathy, professionalism, and a solutions-driven attitude
• Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus
• Build trust and rapport through thoughtful, clear communication
• Follow internal workflows and best practices while ensuring excellent service standards
• Share feedback to help improve support processes and elevate overall user experience

Requirements

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!