Italian Customer Support Expert — Lisbon, Portugal

CB Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Fully Covered Accommodation

Relocation Package

Annual Travel

Health & Wellness

Daily Office Perks

Growth & Culture

Job summary

CB Talents is seeking a customer support professional to join its Italian Market team in Lisbon. You will handle queries via chat, phone, and email, ensuring fast first-contact resolution while upholding empathy and quality service.

Fluency in Italian and strong English, plus resilience and adaptability to a fast-paced fintech environment, are essential. The role offers relocation support, private health insurance, and a vibrant multicultural office.

Qualifications

• Fluent/C2 level in Italian and strong proficiency in English.
• Exceptional communication and high emotional intelligence.
• Resilient, independent decision-maker who thrives in a fast-paced fintech environment.

Responsibilities

• Provide end-to-end customer support via chat, phone, and email.
• Handle fraud investigations, disputes and chargebacks.
• Advocate for customers and assist vulnerable users.
• Collaborate with the team and coach others to improve processes.

Skills

Italian (C2)

English proficiency

Communication

Emotional intelligence

Problem solving

Slack

GSuite

Tools

Slack

GSuite

Job description

Step into the future of digital banking with a game-changing fintech leader! We are looking for driven, empathetic professionals to join the Italian Market support team in Lisbon. Whether you are already living in Portugal or looking for an incredible international relocation experience, this is your chance to build a career in a multicultural environment.

What You Will Do

• End-to-End Support: Resolve a wide range of customer queries via chat, phone, and email, ensuring fast and effective first-contact resolution.
• Fraud & Disputes: Handle complex cases with care, including fraud investigations, dispute resolutions, and chargebacks.
• Customer Advocacy: Identify and assist vulnerable customers, tailoring your approach and escalating when necessary.
• Team Collaboration: Act as a subject matter expert, coach teammates, and help continuously improve processes.

What We Are Looking For

• Language Skills: Fluent/C2 level in Italian and strong proficiency in English.
• Core Competencies: Exceptional communication, high emotional intelligence, and strong problem-solving skills.
• Mindset: Resilient, independent decision-maker who thrives in a fast-paced environment and adapts easily to new software tools (Slack, GSuite).

Compensation & Financial Package

• Total Gross Cash Compensation:
  • With Company Apartment: 1,059.34 € / month (includes base salary, meal allowance, and split holiday/Christmas bonuses).
  • Without Company Apartment: 1,391.83 € / month (includes a higher base salary to support independent housing).
• Meal Allowance: 7 € per day (~154 €/month) loaded onto a dedicated debit card for restaurants and supermarkets.
• Bonuses: Holiday and Christmas allowances are split and paid out monthly as a percentage on top of your base salary.

Exclusive Perks & International Relocation Support

• Fully Covered Accommodation: Free stay in a company-provided apartment (includes high-speed internet, water, electricity, and bi-weekly cleaning service).
• Relocation Package: Flight tickets/travel expenses reimbursed, plus complete legal, administrative, and visa/ID assistance.
• Annual Travel: Free annual flight ticket back to your home country once a year.
• Health & Wellness: Comprehensive private health insurance starting from day one of your employment contract, plus access to an on-site clinic.
• Daily Office Perks: Free item meals including soup, bread, salad, and fruit at the office cafeteria.
• Growth & Culture: Free local language classes, cultural/sports activities, e-learning courses, and clear internal career progression.

Working Conditions & Training

• Schedule: 40 hours per week, rotating shifts within a 24/7 window (8-hour workdays plus a 1-hour lunch break).
• Paid Training: A comprehensive 12-day intensive training program (8 hours/day) is provided to get you fully equipped. Training days are proportionally compensated (daily allowance of 18.56 € / weekly allowance of 92.80 €) prior to signing your full employment contract.
• Location: Modern office workspace locatedin Lisbon, Portugal.